HGS | Information Technology Service Delivery Manager
7 days ago
Job Title - Assistant General Manager - IT service delivery Manager
Responsibilities:
- Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.
- Develop Standards: Create and enforce service delivery standards and processes.
- Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.
- Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.
- Client Interaction: Work closely with clients to understand and meet their needs.
- Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.
- Budget Management: Plan and manage budgets for IT services.
- Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.
- Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.
- Continuous Improvement: Identify and implement opportunities for improving IT service delivery
Key Skills:
- Communication: Clear and effective communication with clients, team members, and stakeholders.
- Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.
- Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.
- Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.
- Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.
- Adaptability: Ability to adapt to changing environments and handle unexpected challenges.
- Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.
Compliance :
- Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.
- Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.
- Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.
Qualifications:
- Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications: Preferred certifications include ITIL, PMP, or similar.
- Experience: Proven experience in IT service management, with strong project management skills.
- Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
-
bangalore, India HGS Full timeJob Title - Assistant General Manager - IT service delivery Manager Responsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by...
-
bangalore, India HGS Full timeJob Title - Assistant General Manager - IT service delivery Manager Responsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by...
-
Bangalore, India HGS Full timeJob Title - Assistant General Manager - IT service delivery Manager Responsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise...
-
Bangalore, India HGS Full timeJob Title - Assistant General Manager - IT service delivery Manager Responsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise...
-
HGS | BFSI Solutions Architect
3 days ago
bangalore, India HGS Full timeHGS Digital is a digital transformation solutions company that helps businesses innovate with the latest digital technologies, engaging UX design, and actionable analytics & insights. With over 160 successful digital engagements and stellar customer satisfaction ratings, HGS Digital helps enterprises create simple, frictionless digital experiences that solve...
-
HGS | BFSI Solutions Architect
3 days ago
bangalore, India HGS Full timeHGS Digital is a digital transformation solutions company that helps businesses innovate with the latest digital technologies, engaging UX design, and actionable analytics & insights. With over 160 successful digital engagements and stellar customer satisfaction ratings, HGS Digital helps enterprises create simple, frictionless digital experiences that solve...
-
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
HGS | Java Full Stack Developer
3 days ago
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
HGS | Java Full Stack Developer
3 days ago
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
HGS | Java Full Stack Developer
7 days ago
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
bangalore, India HGS Full timeHGS Digital is a global leader in digital transformation solutions, empowering businesses to achieve innovation through cutting-edge technologies and actionable insights. With a proven track record of delivering exceptional digital experiences, we cater to various industries, including banking and finance, ensuring seamless and secure application...
-
Information technology infrastructure engineer
3 weeks ago
Bangalore, India CSK Information Technology Pvt. Ltd. Full timeCompany Description CSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell. Role Description As an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You...
-
bangalore, India CSK Information Technology Pvt. Ltd. Full timeCompany DescriptionCSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell.Role DescriptionAs an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You will...
-
Information Technology Infrastructure Engineer
3 weeks ago
Bangalore, India CSK Information Technology Pvt. Ltd. Full timeCompany Description CSK Information Technology is leading IT Services Provider Company having PAN India Presence. We are partner to Dell. Role Description As an IT Infrastructure Engineer with us, you would be responsible for leading the day-to-day operational delivery of IT End-User Services, and delivery of on-site technical support across. You...
-
bangalore, India HGS - Hinduja Global Solutions Full timeJob DescriptionAs a Senior Security Platform Engineer, you will manage the full lifecycle of SIEM and security solutions, including their design, deployment, and optimization. Your role will involve integrating diverse data sources, creating detection rules, and automating processes to enhance security operations. You'll collaborate with SOC teams and cloud...
-
bangalore, India HGS - Hinduja Global Solutions Full timeJob Description As a Senior Security Platform Engineer, you will manage the full lifecycle of SIEM and security solutions, including their design, deployment, and optimization. Your role will involve integrating diverse data sources, creating detection rules, and automating processes to enhance security operations. You'll collaborate with SOC teams and...
-
bangalore, India HGS - Hinduja Global Solutions Full timeJob DescriptionAs a Senior Security Platform Engineer, you will manage the full lifecycle of SIEM and security solutions, including their design, deployment, and optimization. Your role will involve integrating diverse data sources, creating detection rules, and automating processes to enhance security operations. You'll collaborate with SOC teams and cloud...
-
bangalore, India Neurones IT Asia Full timeWe are seeking a highly skilled and motivated SDM- IT to join our dynamic team.Service Delivery Management:Manage the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs).Act as the primary point of contact for stakeholders regarding IT service delivery issues and...