Manager, service delivery, india
6 days ago
Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do…… in order to/to ……) Talent Inventory Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Establish Delivery Processes: A key part of the role of a service delivery manager is to establish and refine delivery processes. The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage. Client Services Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Supervise Staff: Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager. Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service Business Growth Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Manage Customer Expectations: This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times. You are required to evaluate a customer’s experience against a set of customer satisfaction goals and criteria. Conduct research, when the scores fall below the threshold Problem Solving Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Contact Scope: Internal Contacts All HR & Corporate Services departments External Contacts Client contacts, all US departments Minimum Qualifications: Resource Pro Operational Solutions Pvt Ltd. About Us: Resource Pro brings to the insurance industry tools, technology, and strategic services that enable profitable growth through operations excellence. Education Background Major N/A Degree Bachelor Licenses/Certificates N/A Working Experience Minimum 15 years of experience, 7 years of management experience Competencies, Skills and Behavior’s · Manages effective performance and develops staff · Build effective team relationships · Communicates effectively · Demonstrates functional excellence · Customer-centric Headquartered in New York, Re Source Pro’s global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 8,000+ Re Source Pro employees provide dedicated support to more than 400+ insurance organizations, consistently achieving a 97% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability. Re Source Pro Global Achievements: ISG Provider Lens™ - Insurance BPO Services and Platform Solutions 2020 Re Source Pro is placed as High in Product Challenger EVEREST PEAK Matrix - P&C Insurance BPS Peak Matrix Assessment 2021 Re Source Pro is identified as having a strong Market Impact in the list of Major Contenders Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Location: 2nd, 3rd & 7th Floor, Hub 4, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru - 560045, India
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Manager, Service Delivery, India
7 months ago
bangalore, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
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Manager, Service Delivery, India
3 months ago
bangalore, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
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Manager, Service Delivery, India
7 months ago
Bangalore Urban, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, IndiaJob Title Manager, Service Delivery,India Report to Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - aunique...
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Manager, Service Delivery, India
7 months ago
Bangalore Urban, India ReSource Pro Full timeJob Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique...
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Senior Service Delivery Manager
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Bangalore, India HCLTech Full timeJob Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions....
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Senior Service Delivery Manager
1 month ago
Bangalore, India HCLTech Full timeJob Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions....
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2 months ago
Bangalore, India Aurigo Software Technologies - India Full timeRole Summary: • As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure all scrum processes are applied • Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk & Resources, with a strong focus on Customer Delight • You will be a key facilitator for the offshore delivery team in...
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Delivery Manager
1 month ago
bangalore, India Aurigo Software Technologies - India Full timeRole Summary:• As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure allscrum processes are applied• Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk &Resources, with a strong focus on Customer Delight• You will be a key facilitator for the offshore delivery team in professional...
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Delivery Manager
1 month ago
bangalore, India Aurigo Software Technologies - India Full timeRole Summary: • As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure all scrum processes are applied • Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk & Resources, with a strong focus on Customer Delight • You will be a key facilitator for the offshore delivery team in...
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2 months ago
bangalore, India Aurigo Software Technologies - India Full timeRole Summary:• As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure allscrum processes are applied• Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk &Resources, with a strong focus on Customer Delight• You will be a key facilitator for the offshore delivery team in professional...
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bangalore, India Aurigo Software Technologies - India Full timeRole Summary:• As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure all scrum processes are applied• Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk & Resources, with a strong focus on Customer Delight• You will be a key facilitator for the offshore delivery team in professional...
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Delivery Manager
2 months ago
bangalore, India Aurigo Software Technologies - India Full timeRole Summary: • As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure all scrum processes are applied • Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk & Resources, with a strong focus on Customer Delight • You will be a key facilitator for the offshore delivery team in...
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Delivery Manager
2 months ago
Bangalore, India Aurigo Software Technologies - India Full timeRole Summary: • As a Delivery Manager / Scrum Master act as a custodian for the Agile process and ensure all scrum processes are applied • Practical knowledge of Project Management 101 – Scope, Schedule, Cost, Quality, Risk & Resources, with a strong focus on Customer Delight • You will be a key facilitator for the offshore delivery team in...
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bangalore, India HCLTech Full timeJob Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...
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bangalore, India HCLTech Full timeJob Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...
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RSP India | Design Manager | bangalore
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bangalore, India RSP India Full timeWe are looking for individuals with 7-15 years of experience to help us lead the design, coordination and execution of luxury business hotels, retail malls and commercial mixed-use developments across India.You will work in a lean team, conceptualizing, managing and coordinating large scale services-intensive projects. You will operate in an environment...
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Bangalore, India Diversified Full timeShift Time: 5 PM to 2 AM IST Work Location: Hebbal, Bangalore Job Summary: Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and...
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Service Delivery Assurance Senior Manager
2 months ago
Bangalore, India Diversified Full timeShift Time: 5 PM to 2 AM IST Work Location: Hebbal, Bangalore Job Summary: Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and...
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Service Delivery Assurance Senior Manager
2 months ago
bangalore, India Diversified Full timeShift Time: 5 PM to 2 AM ISTWork Location: Hebbal, BangaloreJob Summary:Service Delivery Assurance - Senior Manager is responsible for Operational performance of Service delivery for both Proactive and Reactive Services transactions at Diversified. Primary focus is maintaining business performance through OLAs, KPIs and SLAs fulfillment, and driving client...
