Front Office Supervisor

2 days ago


Ernakulam, India Sidra Pristine Hotel & Portico Halls Full time

Duties and Responsibilities

  • Supervise front desk staff and ensure that they provide excellent customer service
  • Respond to guests' inquiries and requests in a timely and professional manner
  • Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
  • Manage reservations and room availability
  • Ensure accuracy of billing and payment processes
  • Monitor and review guest feedback
  • Resolve customer complaints
  • Train and coach front desk staff
  • Monitor staff performance and provide feedback
  • Maintain a clean and organised front desk area

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • Front desk: 2 years (Required)

Language:

  • Malayalam (Required)
  • English (Required)

Work Location: In person



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