Front Office Assistant

3 weeks ago

Ernakulam, India Avenue Hotels And Resorts Full time

Job Summary:

The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.

Key Responsibilities:

  • Greet guests courteously upon arrival and assist with check-in and check-out procedures.
  • Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS).
  • Handle telephone calls, emails, and guest inquiries promptly and professionally.
  • Ensure accurate billing and payment collection in compliance with hotel procedures.
  • Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions.
  • Handle guest complaints and resolve issues effectively, escalating to supervisors when required.
  • Coordinate with housekeeping, F&B, and other departments for smooth guest services.
  • Monitor the lobby area to ensure cleanliness, order, and guest comfort.
  • Maintain confidentiality of guest information and adhere to hotel policies on data protection.
  • Assist in upselling hotel facilities and services to maximize revenue.
  • Prepare and maintain required reports, records, and logs as per front office standards.

Qualifications & Skills:

  • Graduate/Diploma in Hotel Management or related field preferred.
  • Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.
  • Excellent communication skills in English (knowledge of other languages is an added advantage).
  • Strong interpersonal and guest service skills.
  • Proficiency in hotel management software (PMS) and MS Office.
  • Ability to work under pressure and in rotating shifts.
  • Presentable, well-groomed, and professional appearance.

Key Attributes:

  • Guest-oriented and service-minded.
  • Positive attitude and team player.
  • Problem-solving and conflict resolution skills.
  • Attention to detail with strong organizational ability.
  • Flexibility to work in shifts, weekends, and holidays.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance

Work Location: In person

  • Front Office Assistant

    6 days ago

    Ernakulam, India Hotel Excellency Full time

    2 years experience as Front Office Assistant at a Hotel - Manage bookings, check - in and check outs and OTA reservations - Proficient in English - Proficient in Hotel Software - Provide reports to the reporting manager - Time Management and should be able to multitask - Reliable - Well spoken and friendly **Salary**: ₹12,000.00 - ₹15,000.00 per...

  • Front Office Assistant

    11 hours ago

    Ernakulam, India Hotel Excellency Full time

    1 year experience as Front Office Assistant at a Hotel - Manage bookings, check - in and check outs and OTA reservations - Proficient in English - Proficient in Hotel Software - Provide reports to the reporting manager - Time Management and should be able to multitask - Reliable - Well spoken and friendly **Salary**: ₹12,000.00 - ₹14,000.00 per...

  • Front Office Assistant

    2 days ago

    Ernakulam, India Ellusio Full time

    Front office assistant, Fresher can also apply **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Speak with the employer** +91 08606550777

  • Front Office Assistant

    1 week ago

    Ernakulam, India JOB PARADISE Full time

    Experienced or freshers can apply - Male or Female can apply - Digital Marketing knowledge is advantage **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Commuter assistance - Food allowance - Health insurance - Leave encashment - Provident Fund Schedule: - Rotational shift Ability to commute/relocate: - Ernakulam, Kerala: Reliably...

  • Front Office Assistant

    1 week ago

    Ernakulam, India Prayana Hotels & Resorts Full time

    Reporting to management and performing administrative duties. - Answering telephone calls, as well as screening and forwarding calls. - Scheduling and confirming appointments, meetings, and events. - Welcoming and assisting visitors in a friendly and professional manner. - Handling basic inquiries and sorting mail. - Copying, scanning, and filing...

  • Front Office Assistant

    1 week ago

    Ernakulam, India Hotel Crystal Plaza Full time

    We’re seeking a skilled and friendly Front Office Executive to join our team at Hotel Crystal Plaza. You will manage the reception or front desk at our Hotel. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. **Your role** -...

  • Front Office Administrator

    3 weeks ago

    Ernakulam, India oxdu Full time

    Role Description This is a full-time on-site role for a Front Office Administrator located in Kochi. The Front Office Administrator will be responsible for managing front office activities, including receptionist duties and customer service. The Administrator will also handle demo scheduling, administrative assistance, follo up and addressing student...

  • Front Office Assistant

    1 week ago

    Ernakulam, India NIRMAN ACADEMY Full time

    Nirman Academy Kochi hires excellent Female Professionals as its Front Office Administration Staff **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Kochi, Ernakulam - 682016, Kerala: Reliably commute or planning to relocate before starting work...

  • Front Office Executive

    3 weeks ago

    Ernakulam, India CHAKIAT AGENCIES PRIVATE LTD Full time

    Minimum 5 years' experience in Front office (Female ) Front office management / ushering in guests / Courier / air and hotel bookings/ Letter typing/ filing/ managing stationery/ housekeeping of the office & premises( including care takers), managing the cafeteria, organizing events in the office and also assist HR when required. Good in English...

  • Front Office Associate

    1 week ago

    Ernakulam, India kumarakom lake resort Full time

    Front office is known to be the nerve centre of a hotel. Therefore, the front office associates deal with customer queries, their needs, complaints etc. They are the chief point of communication for the guests. It is said that a good first impression is made in the very first attempt. **Duties and Responsibilities** - Greet and check in clients. - Verify...