Front Office Assistant

24 hours ago

Ernakulam, India Avenue Hotels And Resorts Full time

Job Summary:

The Front Office Assistant will be responsible for providing a warm, professional, and efficient welcome to all guests, ensuring smooth check-in/check-out procedures, handling guest queries, and coordinating with various departments to deliver excellent guest service in line with the standards of a four-star hotel.

Key Responsibilities:

  • Greet guests courteously upon arrival and assist with check-in and check-out procedures.
  • Manage reservations, room allocations, and cancellations efficiently using the Property Management System (PMS).
  • Handle telephone calls, emails, and guest inquiries promptly and professionally.
  • Ensure accurate billing and payment collection in compliance with hotel procedures.
  • Maintain up-to-date knowledge of hotel facilities, services, promotions, and local attractions.
  • Handle guest complaints and resolve issues effectively, escalating to supervisors when required.
  • Coordinate with housekeeping, F&B, and other departments for smooth guest services.
  • Monitor the lobby area to ensure cleanliness, order, and guest comfort.
  • Maintain confidentiality of guest information and adhere to hotel policies on data protection.
  • Assist in upselling hotel facilities and services to maximize revenue.
  • Prepare and maintain required reports, records, and logs as per front office standards.

Qualifications & Skills:

  • Graduate/Diploma in Hotel Management or related field preferred.
  • Prior experience in Front Office/Reception in a 3-star or 4-star hotel is desirable.
  • Excellent communication skills in English (knowledge of other languages is an added advantage).
  • Strong interpersonal and guest service skills.
  • Proficiency in hotel management software (PMS) and MS Office.
  • Ability to work under pressure and in rotating shifts.
  • Presentable, well-groomed, and professional appearance.

Key Attributes:

  • Guest-oriented and service-minded.
  • Positive attitude and team player.
  • Problem-solving and conflict resolution skills.
  • Attention to detail with strong organizational ability.
  • Flexibility to work in shifts, weekends, and holidays.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Health insurance

Work Location: In person

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