Customer Support Engineer/ Service Engineer
3 weeks ago
Engineering
Location with no of Position: Kolkata- 02, Jamshedpur- 01, Bhubaneshwar- 01Benefits:
PF, Gratuity, Family group medical facility, Accidental insurance, Leave Encashment, Yearly Performance incentive & appraisal
Qualification:
Diploma/ITI -Mechanical/Automobile/Electrical Engineering
Industry Ba
ckground:
Service Background in Backhoe Loader, Hydra Cranes, Tippers, Heavy Equipment, , Wheel Loaders Etc..
Production & Brand to be handled:1. Palfinger Knuckle Boom Cranes & Aerial Platforms2. JCB Access Eqpt. (Scissor Lift & Aerial Work Platform)3. Manitou Telehandler / Skid Steer / Aerial Platform
Skills:() Should be well versed with service report writing, reading parts catalogue, preparing parts recommendations.() Should be willing to travel extensively at various sites.() Knowledge of all Kind of Tools and working.() Knowledge of hydraulic circuits and electrical circuit diagram.() Ability to work independently and in a team environment.() Valid driver's license and willingness to travel to client sites.
Responsibilities:Perform inspections, preventive maintenance, and repairs on PalfingerCranes and Manitou Telehandlers, JCB Access EquipmentsConduct repairs and parts replacements, adhering to manufacturerguidelines and safety protocols.Provide technical assistance and guidance to clients and operators tomaximize crane performance, including on-site support and remotetroubleshooting.Maintain detailed records of service and maintenance activities, includingservice reports, parts usage, and equipment history.Build strong relationships with clients, addressing their concerns andproviding excellent customer service, and acting as a trusted advisor forcrane-related issues.
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