Territory Customer Support Engineer, Siliguri

4 weeks ago

Kolkata, West Bengal, India Danaher Full time

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Territory Customer Support Engineer for Beckman Coulter Diagnostics is responsible for:

1. Installs and maintains instruments and systems in a laboratory environment.
2. Delivers basic operational training at installation.
3. Provide effective product and customer support.
4. Ensures Preventive Maintenance planning (PM) & Modification (MOD's) planning are performed in timely manner.
5. Seeks timely support for difficult product issues avoiding unnecessary down time.
6. Performs timely reporting of his activities.
7. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
8. Adheres to field service policies procedures and standards.
9. Maintain recommended spare parts for his product range.
10. Ensures appropriate spare parts stock

11. Travelling within the territory. Available to travel in short notice.

This position is part of the Service Department located in Siliguri and will be Fully Remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Service Team-East India and report to the State Service Manager (West Bengal & North East) responsible for Managing service professional handling the area of WB and NE . If you thrive in a Challenging, Passionate, instrumental, and competitive role and want to work to build a world-class Service provider and Healthcare organization—read on.

In this role, you will have the opportunity to:

  • Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
  • Provide immediate support to achieve client delight
  • Ability to interact with our team of service professionals and other cross function which are very critical for the role.

The essential requirements of the job include:

Education

Diploma or Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in curriculum)

Experience along with Background and functional Knowledge

3 + years on any type of with Basic experience on In-Vitro Diagnostics Equipment (Hematology, Chemistry, or Immunoassay), Should have knowledge of Networking and Interface related issues

Problem Solving Skills

Can logically resolve or troubleshoot in times of crisis and leverage expert help

Computer Proficiency

MS -office, Teams, Networking

Good written and verbal communication skills.

It would be a plus if you also possess previous experience in:

  • Can independently handle 1 or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support.
  • Able to identify application vs. service issues and collaborates to resolve Ability to prioritize customer needs.
  • Ability to coordinate and collaborate with other functions to achieve client delight.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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