Sr. Customer Support Engineer, Bangalore

2 weeks ago

Kolkata, West Bengal, India Danaher Corporation Full time

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Sr. Customer Support Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Bangalore and associated territories.

This position is part of the Technical Service department located at Bangalore and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe.

You will be a part of the Karnataka Service Team and report to the State Service Manager– Karnataka & Kerala responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

  1. Installs and maintains instruments and systems in a laboratory environment.
  2. Delivers basic operational training at installation.
  3. Provide effective product and customer support.
  4. Ensures Preventive Maintenance planning (PM) & Modification (MOD's) planning are performed in a timely manner.
  5. Seeks timely support for difficult product issues avoiding unnecessary downtime.
  6. Performs timely reporting of his activities.
  7. Maintains excellent customer relationship, specifically with his/her directly assigned accounts.
  8. Adheres to field service policies procedures and standards.
  9. Maintain recommended spare parts for his product range.
  10. Ensures appropriate spare parts stock

The Extended requirements of this role would be, that you

  1. Can independently handle 1 or more product groups (for example Immuno, Hematology, or Chemistry) with timely expert support.
  2. Able to identify application vs. service issues and collaborates to resolve
  3. Provide Onsite Mentoring to New Associates

The essential requirements of the job include.

  • Graduation- Electrical/Electronics/ Biomedical Engineering (Any subjects with electrical and electronics in the curriculum)
  • 3-8 Years on any type of instrumentation- Medical or Analytical or Remote: 3-8 Years on any type of with Basic experience on In-Vitro Diagnostics Equipment's (Hematology, Chemistry or Immunoassay) Is able to logically resolve or troubleshoot in times of crisis and leverage expert help
  • Self-Managed, Multitasking

It would be a plus if you also possess previous experience in:

  • Technically competent with strong people skills to promote teamwork needed to achieve reliable program objectives: the ability to work in a team environment.
  • A proven ability to interface with diverse technical is an essential requirement.
  • Ability to coordinate and collaborate with other functions to achieve client delight.
  • Microbiology, Urine analysis, Remote diagnostics, LIS, and networking skills
  • MS -office, Teams

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.


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