Manager-Service Quality
6 days ago
Role/Job Title: Manager - Service Quality and Process Excellence
Function/Department: Rural Banking
Job Purpose:
The role entails driving Service Quality for all customer journeys within Rural Banking and ensuring adherence to Process Excellence standards. The role bearer would be responsible to manage operations and resources in the most cost efficient and technology effective manner. The role bearer would be a key Change agent for the bank and is responsible for implementing strategic and tactical projects that enhance quality of experience, drive ingenuity and innovation across rural business. The role bearer is responsible for helping Regional Manager implement a process management/improvement framework including governance and methodology contributing to larger rural banking objectives.
Roles & Responsibilities:
Provide assurance of Service Quality and Process Excellence standards for all customer journeys within Rural Banking across all Asset and Liabilities products. Candidates with experience in Internal Audit/QA/Risk/Credit/Risk profiles Retail Branch Banking, Gold Loans JLG, MEL would be preferable. Perform checks for branches to verify if the laid process/polices are adherence by all team members. To acquire knowledge of policies and procedures of the bank and guide team on preventive/corrective measures. Execute the Service Quality and Process Excellence Training for the branches. Conduct branch visits in the state/region as per approved plan within assigned man-days. Verify records and registers maintained at branch for monitoring, supervision, administrative and HR related aspects. Escalate critical issue to the business team which require immediate attention. Identification, fact finding, and reporting of misappropriation in any. Flag off early warning signals in the portfolio or any process gaps. Conduct compliance checks and report for any deviations. Prepare and submit the SQPE reports within defined timelines. Interact with the business team supervisors to discuss and update on key observations.Education Qualification:
Graduation: Any Graduates.
Post Graduation: Any Post-Graduates.
Experience: 5 to 10 years of relevant experience in Internal Audit/Credit/Rural Branch Banking or allied Business.
-
Lead Service Quality
2 weeks ago
india IDFC FIRST Bank Full timeRole/ Job Title: Lead - Service Quality Function/ Department: Customer Experience Job Purpose: The Lead-SQ is responsible for driving quality improvements within an organization. This role involves conducting audits, identifying areas for improvement, implementing quality initiatives, and fostering a culture of continuous improvement. This...
-
india 3M Consultancy Full timeJob Description Job Title: Quality Assurance Manager.Location: Washington DC.Duration: Full-TimeRole Specific Duties:The Quality Assurance Manager will provide oversight and management of the federal contract in three key areas: Continual Service Improvement, Quality Control, and Data Analysis.Responsible for assuring consistent quality of services, products...
-
Quality Head
4 days ago
india Om Sai Global HR Service Full timeJob Overview Full-time role based in Gurgaon, responsible for overseeing the quality management of agrochemical products. Salary range: competitive. Om Sai Global HR Service has 2-10 employees. Qualifications and Skills Bachelor's/Master degree in Chemistry or related field. Proven experience in quality management, preferably in the agrochemical industry....
-
Manager - Quality
3 days ago
india TDCX Full timeTop Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work ...
-
Manager - Quality
2 weeks ago
India TDCX Full timeTop Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...
-
Manager - Quality
1 month ago
india TDCX Full timeTop Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work ...
-
Quality Manager
3 days ago
india FAS Oceans Full timeJob Description The Quality Manager is responsible for overseeing and managing the quality assurance and control processes within the organization. This role involves developing quality standards, conducting audits, and implementing quality improvement initiatives to ensure products and services meet or exceed customer expectations.Key Responsibilities:•...
-
Quality Manager
2 weeks ago
India HGS - Hinduja Global Solutions Full timeAbout HGS A part of the multi-billion-dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our clients' business with the perfect balance of technology and people. Our expertise lies in combining...
-
AGM Quality
2 months ago
india GMR Group Full timeJOB PURPOSE Monitor Cargo operations in DIAL to ensure compliance to statutory and regulatory requirements, coordinate with Cargo Terminal Operators (CDCTMIPL & DCSC) and other Stakeholders to resolve operational issues in order to increase the cargo tonnage and improve operational excellence. Responsible for overseeing and managing the organization's...
-
Quality Manager
2 months ago
india Rakuten Symphony Full timeA Quality Manager will be responsible to ensure that all products within a company meet consistent standards. He would develop and implement quality assurance and quality control process and would help the senior management in implementing the same. Responsibilities: Develop and Document Quality Manuals. Conduct audits with the engineering team...
-
Customer Service Quality Assurance
3 days ago
india EMAPTA Full timeJob Description Boost Your Career: Discover the Top 3 Reasons Why Customer Service Quality Assurance With Us Is the Dream Opportunity! Are you ready to redefine your professional journey? Join our dynamic team as a Customer Service Quality Assurance Specialist and unlock a world of unparalleled benefits and opportunities. Here are 3 compelling reasons why...
-
Localization Quality Manager
2 weeks ago
India Welocalize Full timeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over languages with a growing network of over , in-country...
-
Localization Quality Manager
1 month ago
india Welocalize Full timeAs a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over languages with a growing network of over , in-country...
-
Quality Assurance Manager
4 weeks ago
india Initiate International Full timeJob Description Are you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you...
-
Senior Associate Service Quality Specialist
1 month ago
india NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help...
-
Manager Quality
2 weeks ago
India Concentrix Full timeDescription Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Primary...
-
Quality Manager
4 weeks ago
india Talentry Full timeJob Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...
-
Quality Manager
2 months ago
india Talentry Full timeJob Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...
-
Quality Manager
2 weeks ago
India Talentry Full timeJob Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...
-
Quality Manager
7 days ago
india Talentry Full timeJob Description Quality ManagerDirect Hire 100-120kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence. They will also consider Sr. QA Engineers ready for that management...
