Manager Quality

1 week ago


India Concentrix Full time
Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Primary POC among the QA teams, OPS & clients.
  • Recommended responsibilities include but are not limited to the following:
  • Lead, manage, motivate, and mentor a team of Quality Analysts
  • Drive consistency to ensure the strong quality performance and alignment across all programs.
  • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across program.
  • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads
  • Implement and drive the QA process and structure.
  • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders.
  • Implement initiatives and projects to counteract any possible trends, drive business KPIs.
  • Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
  • Analyse quality and performance trends to provide recommendations for program improvement.
  • Responsible for the delivery of vendor quality metrics in periodic reviews for management

Key skills & knowledge:

  • Excellent communication & interpersonal skills
  • Excellent MS Office skills (presentation & excel)
  • Should have good knowledge of FMEA – identification and mitigation of vulnerabilities.
  • Excellent knowledge of Quality & Analytical tools
  • Should be well versed with Qualitative concepts.
  • Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Educational Qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Chandigarh - DLF IT Park,(Ground Floor, Tower F)

Language Requirements:

Time Type:

Full time
  • Quality Manager

    9 hours ago


    india FAS Oceans Full time

    Job Description The Quality Manager is responsible for overseeing and managing the quality assurance and control processes within the organization. This role involves developing quality standards, conducting audits, and implementing quality improvement initiatives to ensure products and services meet or exceed customer expectations.Key Responsibilities:•...


  • India Hi-Quality Recruits Full time

    Job Description We are seeking a Field Operations Manager (Tile Setter) to support a leading national tile company in Eau Claire, WI. This is an onsite position open to local candidates. Job Summary: The Area Operations Manager is responsible for directing tile, terrazzo, stone installation, and floor covering activities in accordance with established...

  • Quality Manager

    3 weeks ago


    india Talentry Full time

    Job Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...

  • Quality Manager

    1 month ago


    india Talentry Full time

    Job Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...

  • Quality Manager

    1 week ago


    India Talentry Full time

    Job Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...

  • Quality Manager

    5 days ago


    india Talentry Full time

    Job Description Quality ManagerDirect Hire 100-120kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence. They will also consider Sr. QA Engineers ready for that management...


  • india Hi-Quality Recruits Full time

    Job Description We are seeking a Field Operations Manager (Tile Setter) to support a leading national tile company in Eau Claire, WI. This is an onsite position open to local candidates.  Job Summary: The Area Operations Manager is responsible for directing tile, terrazzo, stone installation, and floor covering activities in accordance with established...


  • india Hi-Quality Recruits Full time

    Job Description We are seeking a Field Operations Manager (Tile Setter) to support a leading national tile company in Eau Claire, WI. This is an onsite position open to local candidates.  Job Summary: The Area Operations Manager is responsible for directing tile, terrazzo, stone installation, and floor covering activities in accordance with established...

  • Quality Manager

    11 hours ago


    india MB&A Full time

    Job Description Summary: We are seeking a dedicated Quality Manager/Director to join a team for a leading contract manufacturer specializing in orthopedic and trauma implants in Holland, Michigan. If you are passionate about shaping and elevating quality standards in a dynamic environment, we invite you to be a key player in our ambitious quality...

  • Quality Manager

    3 weeks ago


    india Talenture Group Full time

    Job Description My Client, a top company in the pharmaceutical sector is seeking a Quality Manager whose main responsibility will be to ensure products manufactured and imported are consistently of high quality, efficacious and safe for patients in line with company’s internal requirements whilst complying with requirements of NAFDAC and WHO cGMP...

  • Quality Manager

    1 week ago


    India Talenture Group Full time

    Job Description My Client, a top company in the pharmaceutical sector is seeking a Quality Manager whose main responsibility will be to ensure products manufactured and imported are consistently of high quality, efficacious and safe for patients in line with company's internal requirements whilst complying with requirements of NAFDAC and WHO cGMP...

  • Quality Manager

    4 weeks ago


    india Talenture Group Full time

    Job Description My Client, a top company in the pharmaceutical sector is seeking a Quality Manager whose main responsibility will be to ensure products manufactured and imported are consistently of high quality, efficacious and safe for patients in line with company’s internal requirements whilst complying with requirements of NAFDAC and WHO cGMP...


  • india VLaunchU Full time

    Designation: QM/QAM Location: Chennai Requirement : Quality lead , handling team of quality , Should have worked with BPO Job Description: Quality Manager/Quality Assurance Manager (QM/QAM) Location: Chennai Responsibilities: Lead the quality team and ensure adherence to quality standards and procedures Develop and implement quality assurance...


  • India VLaunchU Full time

    Designation: QM/QAM Location: ChennaiRequirement : Quality lead , handling team of quality , Should have worked with BPO Job Description: Quality Manager/Quality Assurance Manager (QM/QAM)Location: ChennaiResponsibilities:Lead the quality team and ensure adherence to quality standards and procedures Develop and implement quality assurance strategies to...

  • Manager - Quality

    11 hours ago


    india TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work ...

  • Manager - Quality

    1 month ago


    india Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesQuality management and Quality Assurance of Spare parts.Achieve stretched Quality targets.Analysis of customer claims and actions for process improvements to arrest concerns.Interact with customers to continuously improve customer experience.Maintaining Quality MIS for the plant...

  • Manager - Quality

    3 weeks ago


    india Mahindra Rise Full time

    Company: Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesQuality management and Quality Assurance of Spare parts.Achieve stretched Quality targets.Analysis of customer claims and actions for process improvements to arrest concerns.Interact with customers to continuously improve customer experience.Maintaining Quality MIS for the plant...

  • Manager - Quality

    1 month ago


    india TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work ...

  • Manager - Quality

    1 week ago


    India TDCX Full time

    Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...

  • Quality Manager

    1 month ago


    india MB&A Full time

    Job Description Overview: The Quality Manager ensures adherence to and advancement towards the quality objectives of the organization. As the head of the quality department, this role is responsible for developing, implementing, and maintaining quality standards and practices. The manager oversees the quality system to promote a culture of compliance and...