quality assurance/quality management
6 days ago
Designation:
QM/QAM
Location:
Chennai
Requirement :
Quality lead , handling team of quality , Should have worked with BPO
Job Description:
Quality Manager/Quality Assurance Manager (QM/QAM)
Location:
Chennai
Responsibilities:
Lead the quality team and ensure adherence to quality standards and procedures
Develop and implement quality assurance strategies to improve overall performance
Conduct regular audits and assessments to identify areas for improvement
Collaborate with other departments to address quality issues and drive continuous improvement
Train and mentor team members to enhance their quality assurance skills
Ensure compliance with BPO industry standards and best practices
Requirements:
Proven experience in a Quality Lead role, preferably within a BPO environment
Strong leadership skills with the ability to manage and motivate a team
Solid understanding of quality assurance principles and methodologies
Excellent communication and interpersonal skills
Ability to work under pressure and meet tight deadlines
Certification in quality assurance or related field would be a plus
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