Gm- Quality Assurance

5 months ago


India DSRP Enterprises Full time

**Responsibilities**:
Overall responsibility in handling global customer complaints with an objective to achieve six sigma level of performance.
Improving the overall customer relationship globally, making customers aware of organization’s quality procedure.
Acknowledging complaints promptly and responding to them within set time limits, systematically and fairly.
Gathering information from relevant functions including sales, marketing, production, dispatch, stores, purchase, QC and R&D to understand the problem & address the root cause.
Co-ordinate with customer to provide immediate corrective action (technical solution)
Ensuring preventive action with an objective to achieve operational excellence not only from a Quality perspective but also from a safety, environment & health perspective.

**Role**: GM- Quality Assurance
**Industry Type**: Speciality Chemicals
**Department**: Quality Assurance
**Employment Type**: Full Time, Permanent
**Education**:B. Tech / M. Tech / M.Sc (Organic Chemistry/Analytical Chemistry)
Work Experience: 15-20 years in the Quality control/ Quality assurance/analytical lab Pharma/Chemicals/Paint industry

Job Skills

Ability To Perform Under Pressure

Analytical Skills

Co-Ordinate With Customer To Provide Immediate Corrective Action

Communication Skills

Define And Implement All Quality Processes

Dispatch

Gathering Information From Relevant Functions Including Sales

Marketing

People Management

Perform Root Cause Analysis Of All Customer Complaints

Production

Purchase

Qc And R&D To Understand The Problem & Address The Root Cause

Review

Stores

Tenacity To Adhere To Process Requirements

Update & Implement Total Quality Assurance System And Process

DSRP Enterprises

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