Manager - Quality
2 days ago
Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? To support, manage and implementation of practices to ensure quality and processes adhere to standards and internal quality audits. Leading, mentoring and developing team members to promote quality awareness, implement quality programs and initiatives towards Customer Experience Excellence. Perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded. Compile and analyses data (customer scorecards, on time delivery, and other performance metrics) on a regular basis to find and report on trends that indicate existing and emerging service gaps. Analyze workflow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field. Preferable with 3 - 5 years of working experience of handling Quality Assurance team is required for this position Experience in performing quality audit, root cause analysis, calibration, process improvement initiative Knowledge of Quality terms, tools, and methodologies Demonstrated ability to train and develop new and existing support agents Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions. Excellent verbal and written communication skills in English and the language of supporting market
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Quality Manager
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india Talentry Full timeJob Description Quality ManagerDirect Hire 100kGermantown, WIOur Client is seeking a detail-oriented and experienced Quality Manager to lead the quality team. The ideal candidate has a strong background in quality management systems, process improvement, and ensuring product excellence.Responsibilities: Drive and implement internal Quality process...
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India Talenture Group Full timeJob Description My Client, a top company in the pharmaceutical sector is seeking a Quality Manager whose main responsibility will be to ensure products manufactured and imported are consistently of high quality, efficacious and safe for patients in line with company's internal requirements whilst complying with requirements of NAFDAC and WHO cGMP...
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india Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key DeliverablesQuality management and Quality Assurance of Spare parts.Achieve stretched Quality targets.Analysis of customer claims and actions for process improvements to arrest concerns.Interact with customers to continuously improve customer experience.Maintaining Quality MIS for the plant...
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Manager - Quality
2 weeks ago
India TDCX Full timeTop Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to...
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India MB&A Full timeJob Description Overview: The Quality Manager ensures adherence to and advancement towards the quality objectives of the organization. As the head of the quality department, this role is responsible for developing, implementing, and maintaining quality standards and practices. The manager oversees the quality system to promote a culture of compliance and...
