Quality Assurance Manager with Service Desk experience

To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality service to vendors while driving process improvements and maintaining compliance with company standards. Key Result Areas Operational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve...

Job Description Are you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager  to join them in Cape Town  and take their customer service quality to the next level.Are you...

Designation: QM/QAM Location: Chennai Requirement : Quality lead , handling team of quality , Should have worked with BPO Job Description: Quality Manager/Quality Assurance Manager (QM/QAM) Location: Chennai Responsibilities: Lead the quality team and ensure adherence to quality standards and procedures Develop and implement quality assurance...

Designation: QM/QAM Location: ChennaiRequirement : Quality lead , handling team of quality , Should have worked with BPO Job Description: Quality Manager/Quality Assurance Manager (QM/QAM)Location: ChennaiResponsibilities:Lead the quality team and ensure adherence to quality standards and procedures Develop and implement quality assurance strategies to...

Overview The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with MUFG IT and perform first level technical support to all Users and Clients. Key...

Overview The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with MUFG IT and perform first level technical support to all Users and Clients. Key...

Overview The purpose of this role is to be the first point of contact and provide resolutions on a range of IT enquiries, meeting or exceeding customer expectations and providing accurate resolutions and responses. Customer facing first point of connection with Link Group IT and perform first level technical support to all Users and Clients. Key...

Job Description Boost Your Career: Discover the Top 3 Reasons Why Customer Service Quality Assurance With Us Is the Dream Opportunity! Are you ready to redefine your professional journey? Join our dynamic team as a Customer Service Quality Assurance Specialist and unlock a world of unparalleled benefits and opportunities. Here are 3 compelling reasons why...

SERVICE DESK MANAGER | COIMBATORE | PRODUCT CUSTOMER SUPPORT | UK/US/INDIA ROTATIONAL SHIFT Key Information: Location: Coimbatore, Tamil Nadu Workplace Type – Hybrid, with rotational shift (UK/US business hours) Reporting to: Head of Operations Experience level : 5 - 7years Primary skills: Effective communication (verbal/written), Ticketing tools...

Job Description The Quality Assurance Manager is responsible for guaranteeing the implementation of the strategy to ensure the quality of products offered by the organization, impacting consumer experience. This includes establishing quality compliance parameters, validating the correct execution of processes related to product quality, identifying areas of...

Job Description : Quality Assurance : - Develop and execute comprehensive test plans and test cases for web applications. - Perform functional, regression, integration, and performance testing. - Identify, document, and track defects and issues through to resolution. - Ensure the quality of software releases and updates. Automation : - Design and implement...

Company Description MBC Industries is a pharmaceutical company located in Kala Amb. We are committed to providing high-quality pharmaceutical products to improve the health and wellbeing of individuals. Our focus is on research, development, manufacturing, and marketing of innovative and affordable pharmaceuticals. Role Description This is a full-time...

Job Description Per importante azienda vicentina operante nel settore della consulenza su infrastrutture ICT ricerchiamo un Service Desk Manager (Responsabile HD) che avrà la responsabilità della gestione del servizio di HD dell'azienda stessa.In modo particolare si occuperà di:Gestione servizi clienti (helpdesk, monitoraggio, reporting, manutenzioni...

Job Description Dans le cadre de notre développement et pour renforcer notre équipe Valaisanne, nous sommes à la recherche d’un(e) Technicien(ne) Service Desk.Le premier client chez qui vous aurez à intervenir pour une mission de longue durée est basé à Sion. Vous devez donc résider à proximité (max 40 minutes).Au sein du Service Desk de 1er...

Description : Experience and personal qualities:- 1-4 year experience in IT or similar customer support/service delivery role Excellent customer service skills with a high level of focus on quality Ability to communicate in a clear and professional manner Problem solving and analytical skills and ability to work under pressure ...

Job Description JOB PURPOSE The Quality Assurance Manager plays a pivotal role in ensuring the adherence to quality standards, regulatory compliance, and continuous improvement within the food industry. This position involves overseeing various quality-related activities, leading projects, coordinating with cross-functional teams, and reporting to senior...

Job Description Job Summary A Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...

Job Description Job Summary A Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...

Job Description Job Summary A Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...

Company Description Indsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...