Customer Success Specialist

4 days ago

bangalore, India HappyLocate Full time

Company Description HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with HappyLocate. Job Title - Customer Support Specialist Location - Bangalore Job Type - Full Time Department - Operations Summary - We are seeking a detail-oriented and customer-focused Customer Support Executive to join our team. The ideal candidate will serve as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset. Key Responsibilities: - Customer Interaction - Respond to customer inquiries via Phone, Email and Chat - Handle customer complaints, escalations professionally and promptly - Problem Resolution - Investigate and resolve customer issues efficiently - Follow the TAT for escalation resolution - Feedback Collection - Constant feedback from the customers at every stage of the process - Ensuring improvement in NPS - Process Adherence - Documentation and records of every conversation to be maintained - Following the company and business processes without deviations - Service Excellence - Ensuring customer satisfaction by maintaining service standards - Cross-functional coordination - Areas of improvement for other team members to enhance the experience of a customer Qualifications needed: - Experience in Customer support or similar role, preferably from a Packing & Moving Industry - Excellent verbal and written communication skills - Ability to multitask and manage time effectively - Proficiency in Excel and PowerPoint.

  • Customer Success Specialist

    4 weeks ago

    Bangalore, Karnataka, India Weekday AI Full time

    This role is for one of the Weekday s clients Min Experience 2 years Location Bengaluru Pune JobType full-time We re seeking a proactive and organized Customer Success Specialist with experience in creative or digital marketing agencies who can take full ownership of client relationships and account management This role blends delivery communication and...

  • Customer Success Manager

    2 weeks ago

    Bangalore, India Recro Full time

    Designation - Partner Success Specialist Location - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations,...

  • Customer success manager

    4 weeks ago

    Bangalore, India Recro Full time

    Designation - Partner Success Specialist Location - Bangalore The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned ...

  • Customer Success Specialist

    6 hours ago

    bangalore, India Awign Full time

    About the RoleAt Awign, we serve global customers across the rapidly growing industries of Robotics and Artificial Intelligence, deploying thousands of specialist and generalist talent across India and the world. We’re looking for a dynamic and proactive Customer Success Specialist to manage and grow our global client accounts. You’ll be the primary...

  • Customer Success Specialist

    3 days ago

    Bangalore, India HappyLocate Full time

    Company Description HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and...

  • Customer Success Specialist

    12 hours ago

    bangalore, India Karix Full time

    Job Role: Sr. Executive - Customer SuccessJob Location: Bangalore Job Responsibilities:Identify, build, and nurture relationships with key stakeholders within partner organizations, focusing on drivingjoint success.Collaborate with internal teams, including Customer Success, Sales, and Product, to align resources and strategies to meet partner needs.Act as...

  • Specialist - Customer Success

    1 week ago

    Bangalore, Karnataka, India Freshworks Full time

    Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees We do this by taking a fresh approach to building and delivering software that is affordable quick to implement and designed for the end user Headquartered in San Mateo California Freshworks has a global team operating from 13 global...

  • Education Customer Success Specialist

    3 weeks ago

    Bangalore, Karnataka, India MathWorks Full time

    MathWorks has a hybrid work model that enables staff members to split their time between office and home The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations Learn More https www mathworks com company jobs resources applying-and-interviewing html onboarding MathWorks has built a...

  • Customer Support Specialist

    2 days ago

    bangalore, India Scry AI Full time

    Position: Customer Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Experience: 2+ Years in Customer Support, Helpdesk, or Client Success Company Description Scry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...

  • Customer Support Specialist

    2 weeks ago

    bangalore, India Scry AI Full time

    Position: Customer Support SpecialistLocation: India (Remote)Employment Type: Full-TimeSchedule: Monday to Friday, Day ShiftExperience: 2+ Years in Customer Support, Helpdesk, or Client SuccessCompany DescriptionScry AI is a research-led enterprise AI company that builds intelligent platforms to drive efficiency, insight, and compliance. Our platforms...