Patient Service Representative
1 week ago
TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:- Selectively recruiting the top 1% of industry professionals- Delivering in-depth training to ensure peak performance- Offering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.SummaryThis is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.Responsibilities- Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Qualifications- Customer Support, Customer Satisfaction, and Customer Experience skills- Excellent problem-solving and analytical skills- Ability to multitask and prioritize workload in a fast-paced environment- Experience with CRM systems and contact center technologies- Excellent verbal and written communication skills- Ability to work independently and remotely- A bachelor's degree or higher in a related field is preferred- Experience in a customer service or contact center environment is preferredSchedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone
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Patient Service Representative
5 days ago
New Delhi, India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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▷ Only 24h Left: Patient Service Representative
2 weeks ago
Delhi, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Patient Care Coordinator
1 week ago
Delhi, India First Choice Consultant Service Full time**Profile: Patient Care Coordinator (IVF)** **Salary: 25,000 to 35,000** **Location: Dwarka mor, New Delhi** **6 Days Working** **10 AM to 7 PM** **Experience: 3-8 years** **Qualification: 12th Pass/ Graduate** **Responsibilities**: Achieve the Sales Target Active listening skills. Strong Communication Skills, convincing skills, Client handling...
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Patient Coordinator
2 weeks ago
Defence Colony, Delhi, Delhi, India BHARGAVA HR SOLUTION Full timeMust be Graduate. Experience working as a patient representative. Knowledge of medical terms and practices. Professional manner and appearance. Strong interpersonal and communication skills. Meticulous attention to detail & having good communication skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) Job description: -...
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Customer Service Representative
4 weeks ago
New Delhi, India NetRTech Solutions LLP Full timeJob description Company DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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New Delhi, India Clariness Full time(Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you! **Your responsibilities**: - Representing our company by...
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Patient Co-ordinator
2 weeks ago
Delhi District, Delhi, India HR ACTIVE SERVICE Full timeWe are looking for Patient Co-ordinator Who have min 1 to 5 years experience Should be Qualification -B.sc ,B.sc Nursing, GNM, ANM no need Registration OR any medical experience Fresher can also apply Should be good communication **Responsibility** Follow the patient and asking about health how is going treatment and improvement in health Urgent...
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Patient Counsellor
3 days ago
delhi, India 2070Health Full timeAbout 2070 HealthW Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...
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Customer Service Representative
2 weeks ago
New Delhi, India MEENAKSHI SPEECH & HEARING CLINICS PRIVATE LIMITED Full timeJob Title: Telecaller/Customer Service Representative Location: Delhi NCR Job Summary: Meenakshi Speech and Hearing Clinics is seeking an experienced Telecaller/Customer Service Representative to join our team in Delhi NCR. In this role, you will be responsible for handling leads, cold calling, and customer service inquiries. You will also need to have...
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Head Patient Care Services
2 weeks ago
Delhi, India Medanta Full timeMedanta Hospital, Noida is looking for asmart, efficient, and dynamic professionalto lead and manage both Outpatient and Inpatient services with a focus on operational excellence and patient delight.Key ResponsibilitiesFormulate and implement standardized processes and procedures for Front Office, Admission, and Discharge operations with a proactive...
