Patient Service Representative
5 days ago
TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:- Selectively recruiting the top 1% of industry professionals - Delivering in-depth training to ensure peak performance - Offering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.SummaryThis is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.Responsibilities- Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. - Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. - Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. - Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. - Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. - Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. - Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. - Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. - Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Qualifications- Customer Support, Customer Satisfaction, and Customer Experience skills - Excellent problem-solving and analytical skills - Ability to multitask and prioritize workload in a fast-paced environment - Experience with CRM systems and contact center technologies - Excellent verbal and written communication skills - Ability to work independently and remotely - A bachelor's degree or higher in a related field is preferred - Experience in a customer service or contact center environment is preferredSchedule (US Shifts Only)Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational ShiftsPacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational ShiftsLogistical RequirementsQuiet and brightly illuminated work environmentLaptop with a Minimum of 8GB RAM, an i5 8th-gen processor720P Webcam and HeadsetA reliable ISP with a minimum speed of 100 MbpsSmartphone
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Patient Service Representative
1 week ago
Delhi, India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Patient Service Representative
2 weeks ago
Delhi, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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▷ Only 24h Left: Patient Service Representative
2 weeks ago
Delhi, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Customer Service Representative
4 weeks ago
New Delhi, India NetRTech Solutions LLP Full timeJob description Company DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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Patient Care Coordinator
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Patient Care Coordinator
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