▷ Only 24h Left: Patient Service Representative
2 days ago
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone
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Patient Service Representative
2 days ago
Delhi, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
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Sales Service Representative
17 hours ago
Delhi, Delhi, India Bhoomika Full time ₹ 3,00,000 - ₹ 9,00,000 per yearAbout UsFounded in 1997, Bhoomika has a legacy of more than two decades in enhancing the quality of life for underserved communities. It started its interventions during the restoration and rehabilitation response to the super cyclone of 1990 in Odisha, India, which left around 10,000 people dead and lakhs homeless.Over the years, Bhoomika has transformed...
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Patient Heath Insurance- Female
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Delhi, Delhi, India Helpmate solution Full time: Health Insurance Executive - Patient Billing & Support Health Insurance Sales Background Female Only Location: Delhi NCR (Top Hospitals) **Salary**: ₹20,000 - ₹30,000 per month + Incentives Experience Required: 1-3 Years (Health Insurance Sales) Employment Type: Full-Time Job Summary: We are looking for a dedicated and empathetic Health Insurance...
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Patient Coordinator
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Patient Coordinator
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Mehrauli, Delhi, Delhi, India True Pace Consulting Full time**We are hiring for one of reputed clients in Wellness Industry.** **Position**: Doctor Assistant cum Sales Executive (Female Only) **Location**: Mehrauli, New Delhi **Experience**: Minimum 2 years, with proven expertise in communication and sales excellence **Industry**: Healthcare / Diagnostics / Wellness / Clinics **Employment Type**: Full-time **Working...
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Customer Service Representative
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New Delhi, India NetRTech Solutions LLP Full timeJob descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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[Only 24h Left] Copywriter
9 minutes ago
Delhi, India Lyxel&Flamingo (L&F) Full timeDesignation – Copywriter Location – Gurugram Days of working – 5 (Sat& Sun fixed off) About the Company Lyxel&Flamingo is all in one Digital Marketing Solution for businesses at the intersection of art, design, and technology. Our multi-competence left brain-right brain approach create powerful solutions for brands in an increasingly disruptive world....
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Customer Service Representative
2 weeks ago
New Delhi, India NetRTech Solutions LLP Full timeJob description Company DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionThis is a full-time role for a...
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Patient Counsellor
2 weeks ago
Delhi, Delhi, India The Healing Touch Eye Centre Full time ₹ 13,84,000 - ₹ 45,12,000 per yearUrgent HiringJob Description – Patient Counsellor (Eye Hospital)Position Summary:The Patient Counsellor will be responsible for guiding patients and their families about eye care treatments, surgical procedures, and hospital services. The role focuses on providing emotional support, clear communication, and ensuring patient satisfaction throughout their...
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Customer Service Representative
3 weeks ago
New Delhi, India Mphasis Full timeJob Title: Tr Customer Support Officer - BPOWork Location:Mphasis Limited, EON free zone, Cluster C, Wing 2, Kharadi, Pune-411014 (Work from office)Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available up till 40 kms (Complete Night shifts only)This is an Entry level non-IT job opportunity,...
