Application Support Engineer

20 hours ago


Gurgaon, India Lepton Software Full time

(A) JOB SUMMARY:We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team(B) JOB RESPONSIBILITY:- Provide technical support to users on GIS based application- Handle all issues assigned by customer/user directly- Evaluate issues, troubleshoot and provide resolution- Ensure that all the operational processes and SLA are strictly followed- Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred- Provide application support during outage/degrade or any enhancements.- Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.- Need to interact with stakeholder regarding the resolution of issues.- Perform incident/change/release management activities- Troubleshoot end user problems- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture- Required to report to Customer Operational Manager.- Ready to work in 24*7 shift (rotational on weekly /bi-weekly).(C) QUALIFICATION & SKILLSET- 2 - 4 Years of Experience- Excellent written and verbal communication skills.- Technical knowledge of GIS application is must. Eg. MapInfo, QGIS, etc.- Knowledge about application integration (integrated with other systems to receive data/information)- Knowledge of complete Data flow in the system.- ITIL certification is preferred (Good to have…)- Knowledge in Telecom wireline would be an advantage



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