Deputy Manager

9 hours ago

Bhubaneswar, India Bajaj Finance Full time

Deputy Manager - Debt Management Services - SME 
Job Purpose 
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities- Achieve collections target by visiting customers/agencies.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Provide regular reports on collection activities and performance.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Case-to-case tracking.
- Resolution as per AOP within agreed timelines.
- Portfolio management.
- Debt collection strategy.
- Target achievement.
- Regulatory compliance.
- Reporting and analysis.
- Risk management.
- Team leadership.
- Vendor management.
- Co-ordinating with internal and external clients.

Required Qualifications and Experience- Experience in collections, preferably in SME or related financial services.
- Strong understanding of debt management strategies and regulatory compliance.
- Ability to maintain accurate records and provide detailed reports.
- Proven track record in portfolio management and achieving targets.
- Excellent communication and negotiation skills.
- Experience in handling escalations and resolving issues efficiently.
- Demonstrated leadership and vendor management capabilities.
- Ability to coordinate with various stakeholders, both internal and external.
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