Key Account Manager

5 days ago

Pune, India Placify Infotech Llp Full time

Location: Pune
Job Type: Full-Time
Experience: 2+ years in account management, client servicing, or CRM in a digital
marketing agency

Job Summary:

We are looking for a Client Servicing / Account Manager with hands-on experience in managing digital marketing clients. The ideal candidate will be the primary point of contact for clients, ensuring smooth execution of SEO, PPC, Social Media, and Content campaigns while driving client satisfaction, retention, and growth.

Key Responsibilities:

  1. Client Relationship Management
    • Act as the main liaison between clients and internal teams, ensuring smooth
    communication.
    • Build and maintain strong, long-term client relationships through proactive
    engagement.
    • Regularly update clients on campaign performance, deliverables, and strategic
    recommendations.
    • Address client concerns promptly and provide effective solutions to enhance
    satisfaction.

  2. Account Management & Business Growth
    • Oversee multiple client accounts, ensuring that all projects meet deadlines and
    objectives.
    • Identify upselling and cross-selling opportunities to increase revenue per client.
    • Work with the sales and marketing teams to develop personalized client strategies.
    • Conduct regular review meetings with clients to discuss progress and future
    opportunities.

  3. Project Coordination & Execution
    • Collaborate with internal teams (SEO, Paid Ads, Content, Social Media) to ensure
    campaign success.
    • Monitor project timelines, budgets, and deliverables to ensure high-quality execution.
    • Ensure client requests are clearly communicated and implemented within teams.
    • Optimize workflows and improve efficiency in project delivery.

  4. Performance Analysis & Reporting
    • Track and analyze client campaign performance using data-driven insights.
    • Provide monthly/quarterly reports with key metrics and recommendations for
    improvement.
    • Use CRM tools (HubSpot, Salesforce, Zoho, etc.) to manage customer data and track
    interactions.

  5. Customer Experience & Retention
    • Develop and implement strategies to increase client retention and satisfaction.
    • Gather client feedback to enhance service quality and tailor future campaigns.
    • Ensure a customer-first approach in all communications and project planning.

Requirements:


• Experience: 2+ years in account management, client servicing, or CRM, preferably in
a digital marketing agency.
• Education: Bachelor's/Master degree in Business, Marketing, Communications, or a
related field.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM and account management tools (Salesforce, HubSpot, Zoho,
etc.).
• Deep understanding of digital marketing services (SEO, PPC, Social Media, Content
Marketing).
• Ability to manage multiple clients and projects simultaneously.
• Analytical mindset to track performance and improve client satisfaction scores.

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