Customer Service Executive

1 week ago


Dwarka, India AGS Logistics Pvt Ltd Full time

Company Description

AGS Logistics Pvt Ltd, located in Dwarka, is an international logistics service provider in India with a decade of experience in freight management, supply chain, project logistics, and customs brokerage. The company specialize's in verticals such as auto, fashion, paper, and industrial sectors. AGS Logistics works with a range of clients from large MNCs to Indian corporations and SMEs, servicing both domestic and global logistics needs.


Role Description

This is a full-time on-site role for a Customer Service Executive in Dwarka. The Customer Service Executive will be responsible for providing exceptional customer support and satisfaction. Day-to-day tasks include addressing customer inquiries, resolving complaints, and ensuring a smooth customer service experience.


Key Responsibilities:

  • Client Interaction:

Serve as the primary point of contact for clients regarding ocean /air import ,export shipments.

  • Provide timely and accurate information on shipment status, schedules, and any potential issues.
  • Address and resolve customer inquiries, concerns, and complaints effectively and professionally.
  • Order Management:
  • Process export bookings and ensure all necessary documentation and requirements are completed.
  • Coordinate with internal teams, such as operations and documentation, to ensure smooth execution of export ,import shipments.
  • Monitor and track shipments to provide clients with real-time updates and resolve any issues that arise.
  • Communication and Coordination:
  • Liaise with shipping lines, over seas agents, and other stakeholders to facilitate the export process and address any issues.
  • Ensure clear and effective communication between clients and all relevant parties involved in the shipment process.
  • Collaborate with the sales team to support customer needs and provide feedback on service quality.
  • Problem Resolution:
  • Proactively identify and address potential issues or delays in the export process.
  • Implement solutions to resolve problems efficiently and minimize disruptions to clients.
  • Documentation and Compliance:
  • Verify that all required export documentation is accurate and compliant with international regulations.
  • Ensure adherence to company policies and procedures, as well as relevant industry regulations.
  • Reporting and Analysis:
  • Prepare reports on customer service activities, including shipment status, issue resolution, and feedback.
  • Analyze customer feedback to identify trends and areas for improvement in service delivery.


Qualifications

  • Interpersonal Skills, Customer Satisfaction, and Customer Support
  • Strong communication and problem-solving abilities
  • Experience in Freight Forwarding Must Min 2 years
  • Bachelor's degree in Business Administration or relevant field
  • Knowledge of online liner booking ,Odex and similar paltforms
  • Excellent knowledge of MS office suite


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