[3 Days Left] Customer Service Executive

5 days ago

Dwarka, India AGS Logistics Pvt Ltd Full time
Company Description

AGS Logistics Pvt Ltd, located in Dwarka, is an international logistics service provider in India with a decade of experience in freight management, supply chain, project logistics, and customs brokerage. The company specialize's in verticals such as auto, fashion, paper, and industrial sectors. AGS Logistics works with a range of clients from large MNCs to Indian corporations and SMEs, servicing both domestic and global logistics needs.

Role Description

This is a full-time on-site role for a Customer Service Executive in Dwarka. The Customer Service Executive will be responsible for providing exceptional customer support and satisfaction. Day-to-day tasks include addressing customer inquiries, resolving complaints, and ensuring a smooth customer service experience.

Key Responsibilities:

- Client Interaction:

Serve as the primary point of contact for clients regarding ocean /air import ,export shipments.

- Provide timely and accurate information on shipment status, schedules, and any potential issues.- Address and resolve customer inquiries, concerns, and complaints effectively and professionally.- Order Management:- Process export bookings and ensure all necessary documentation and requirements are completed.- Coordinate with internal teams, such as operations and documentation, to ensure smooth execution of export ,import shipments.- Monitor and track shipments to provide clients with real-time updates and resolve any issues that arise.- Communication and Coordination:- Liaise with shipping lines, over seas agents, and other stakeholders to facilitate the export process and address any issues.- Ensure clear and effective communication between clients and all relevant parties involved in the shipment process.- Collaborate with the sales team to support customer needs and provide feedback on service quality.- Problem Resolution:- Proactively identify and address potential issues or delays in the export process.- Implement solutions to resolve problems efficiently and minimize disruptions to clients.- Documentation and Compliance:- Verify that all required export documentation is accurate and compliant with international regulations.- Ensure adherence to company policies and procedures, as well as relevant industry regulations.- Reporting and Analysis:- Prepare reports on customer service activities, including shipment status, issue resolution, and feedback.- Analyze customer feedback to identify trends and areas for improvement in service delivery.

Qualifications

- Interpersonal Skills, Customer Satisfaction, and Customer Support- Strong communication and problem-solving abilities- Experience in Freight Forwarding Must Min 2 years- Bachelor's degree in Business Administration or relevant field- Knowledge of online liner booking ,Odex and similar paltforms- Excellent knowledge of MS office suite

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