Technical Support Specialist

4 weeks ago


India Oracle Full time

As part of the Oracle Service Cloud, we support nearly 2000 global customers who serve more than 8 million users per day on Oracle Service Cloud - a cloud based technology platform that empowers our customers to engage directly with their customers through great social, web, and contact center experiences. Oracle Service Cloud Technical Support is a global organization. Our US support centers collaborate with our international support centers in Romania, Mexico, and the Philippines to deliver great customer experiences. This position will be Sunday, Monday, Tuesday, Wednesday and Thursday starting at 6am-3pm. If you have the skills, are passionate about problem solving, great customer experiences, and the power of teamwork, we invite you to apply for the position of Support Engineer.

Job description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


4-5 years of Java programming, SQL/MySQL, some cloud/SaaS experience, tooling such as Java and Confluence etc.


Responsibilities

As a support engineer, you will be the technical interface to Oracle Service Cloud customers that choose to extend the product functionality beyond what comes out of the box. You will work directly with Oracle customers via the phone as well as our products. You will work with APIs to assist customers that have integrations with other technologies. You will use your technical skills and experience to determine whether a technical issue is the result of the customer’s implementation, or if there is a product defect. You will work with internal teams to improve the product over time, and you’ll even assist in contributing to our ever-growing knowledge base



  • india Canibuild Au Pty Ltd Full time

    Canibuild, dramatically improves how the residential construction industry designs, approves, and sells what they are building, by automating and significantly enhancing their design, approval, and sales process. Answering their first critical question, can I build this on this plot of land within minutes instead of weeks! We are an ultra-fast growing SaaS...

  • Technical Manager

    4 weeks ago


    india Technical Placements Full time

    Job Description A leading nationwide battery supplier with East Rand Head Office urgently needs a Technical Manager to manage the Technical Department, Manage the Warranty process, provide technical support, and train staff on company products.Requirements Key requirements•                 Technical Qualification in...


  • india Tech Concierge Pro Full time

    Company Description: Tech Concierge Pro is a Business and IT consulting firm with capabilities in various areas, including Strategy Consulting, Web and Mobile App Design and development, Digital Transformation Strategy and consulting, Testing, Maintenance, Modernization, Customer Support, and Back Office. Job Description: As a Technical Support Engineer,...

  • Technical Specialist

    16 hours ago


    india Tech Mahindra Full time

    Relevant Certification : Blue Planet Certification, Blue Planet Inventory Certificate (BPI) and Blue planet Orchestrator Certificate (BPO) Title / Role / Designation : Technical Specialist Experience : 15 years - 20 Years Location : Pune , Chennai , Bangalore Work Timings : General Notice : Immediate, 30 days, Currently Serving Job Description: As...


  • india Art Of Travel India Holidays Full time

    Company Description Art of Travel India Holidays is a destination management company specialized in handling tourists visiting India from different countries Role Description This is a full-time on-site role for a Computer Support Specialist at Art Of Travel India Holidays. The role involves day-to-day tasks such as technical support, troubleshooting,...


  • india Pinerium Full time

    Job Description We are seeking dedicated and knowledgeable Zoho Support Specialist to join our team.As Zoho Support Specialist at Pinerium, you will be responsible for providing exceptional technical support. Also, assistance to our clients using Zoho products and services. Your role will encompass understanding customer issues, working within Zoho's system...


  • India AppsManufactory Software Inc. Full time

    Company DescriptionApps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...


  • India AppsManufactory Software Inc. Full time

    Company Description Apps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...


  • india Novalink Solutions LLC Full time

    Job Description The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...


  • india Pinerium Full time

    Job Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Providing technical support service to our customers remotely and on site Improves system...

  • IT Support Specialist

    2 weeks ago


    india STAFIDE Full time

    Job Description About us: Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we...


  • india Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...


  • india Flintex Consulting Pte Ltd Full time

    Job Description Roles & Responsibilities: • Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...


  • india Talentry Full time

    Job Description IT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.  Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...


  • india Agensi Pekerjaan BTC Sdn Bhd Full time

    Job Description Open Position: IT Support Specialist (Legal Firm)  A Legal Firm company is currently hiring IT Support Specialist to join them in their Kuala Lumpur office. Key responsibilities include: •                      Holds Bachelor’s degree in Information Technology is...


  • india PSC Biotech Ltd Full time

    Job Description About PSC Biotech   Who we are?  PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...


  • india ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business Reporting What does the role involve? Who are we looking for? What’s in it for you? About ScS – Sofa Carpet Specialist We are one of the UK’s...


  • india TAC Security Full time

    Company Description TAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise Security in One Framework), manages over 5 million vulnerabilities. ESOF has...

  • IT support specialist

    4 weeks ago


    india a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively. The Role You will be responsible for : Providing technical support to end-users by diagnosing and...

  • IT support specialist

    3 weeks ago


    india Snaphunt Full time

    The Offer Join a strongly-backed, fast growing B2B SaaS startup Excellent scope for growth & development while working in a regional team The Job You will be responsible for : Providing technical support to end-users by diagnosing and resolving hardware and software issues. Responding to helpdesk tickets to support end-user system implementations,...