Information Technology Support Specialist
3 weeks ago
Company Description
TAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise Security in One Framework), manages over 5 million vulnerabilities. ESOF has been recognized as Gartner's Customer First Choice Solution for Vulnerability Management/Assessment and is one of the first Risk-based Vulnerability Management Solutions with built-in Cyber Risk Quantification. TAC Security has also been consistently recognized as a "Great Place to Work" and a "Great People Manager Company" by GMI in association with Forbes and The Economic Times.
Role Description
This is a full-time on-site role for an Information Technology Support Specialist located in Pune. The IT Support Specialist will be responsible for providing technical support and troubleshooting for desktop computers. They will also handle help desk support tasks.
Responsibilities:
- System Maintenance: Regularly monitor, maintain, and upgrade system hardware and software to ensure optimal performance and security.
- Network Administration: Manage and troubleshoot network devices, including routers, switches, firewalls, and VPNs to ensure seamless connectivity and security.
- Security Implementation: Implement and maintain security measures, including access controls, encryption, firewalls, and intrusion detection systems to protect systems and data from unauthorized access and cyber threats.
- Backup and Recovery: Develop and implement backup and recovery strategies to safeguard critical data and ensure business continuity in case of system failures or disasters.
- Patch Management: Apply patches and updates to systems and applications regularly to address security vulnerabilities and ensure compliance with security standards.
- User Support: Provide technical support and assistance to end-users, including troubleshooting hardware and software issues, and resolving system-related problems in a timely manner.
- Documentation: Maintain accurate documentation of system configurations, network layouts, security policies, and procedures to ensure compliance and facilitate knowledge sharing.
Qualifications
- System Administration and Network Administration skills
- Troubleshooting and Technical Support skills
- Experience in Information Technology
- Excellent problem-solving and analytical skills
- Attention to detail and ability to work in a fast-paced environment
- Strong communication and teamwork skills
- Relevant certifications such as Microsoft Certified System Administrator (MCSA) or Cisco Certified Network Associate (CCNA) are a plus
Qualifications
- Technical Support and Troubleshooting skills
- Experience with desktop computers and information technology
- Help Desk Support experience
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
- Experience in vulnerability management is a plus
- Bachelor's degree in Information Technology or related field is preferred
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