Customer Relations Officer

23 hours ago


Bengaluru, India TITAN COMPANY Full time

Job Requirements

The Customer Relations Officer (CRO) is responsible for delivering a high standard of customer service, building long-term relationships with clients, handling inquiries and complaints professionally, and ensuring a positive in-store experience. The CRO also supports sales and after-sales services, contributing to the store's customer retention and satisfaction goals.

Key Responsibilities:

  1. Customer Service & Engagement

Greet customers warmly and provide personalized assistance.

Understand customer needs and guide them in selecting watches and accessories.

Offer detailed product information, including brand heritage, features, warranty, and pricing.

Maintain a professional and approachable demeanor at all times.

  1. After-Sales Support

Handle customer concerns, complaints, returns, and exchanges in line with company policy.

Coordinate repair services, warranty claims, and product servicing.

Follow up with customers to ensure issues are resolved satisfactorily.

  1. Relationship Management

Build rapport with clients and encourage repeat business.

Maintain customer records and preferences using CRM tools or store logs.

Notify customers about new arrivals, promotions, and events.

  1. Sales Support

Assist the sales team in meeting sales targets by enhancing customer satisfaction.

Upsell or cross-sell products when appropriate.

Coordinate with the inventory team for product availability and special orders.

  1. Operational Duties

Maintain the customer service desk and ensure cleanliness and order.

Record daily customer interactions and escalate unresolved issues.

Participate in training sessions to stay updated on new products and policies.

Work Experience

Excellent communication and interpersonal skills

Strong problem-solving and conflict-resolution abilities

Knowledge of luxury products or watch brands preferred

Customer-first mindset with attention to detail

Prior experience in retail or customer service is a plus



  • Bengaluru, Karnataka, India TITAN COMPANY Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job RequirementsThe Customer Relations Officer (CRO) is responsible for delivering a high standard of customer service, building long-term relationships with clients, handling inquiries and complaints professionally, and ensuring a positive in-store experience. The CRO also supports sales and after-sales services, contributing to the store's customer...


  • Bengaluru, Karnataka, India AHRI Full time

    Advanced Hair Restoration India Pvt, with the brand name Hair O Craft, is the leader in Hair Transplantation and Hair Restoration in Kerala since 2006 with ISO1900:2015. - Required Customer Relation Officer for our center at Bangalore - Qualification -Graduation - Experience - Min. 2 yrs in sales and marketing (Healthcare industry experience preferred) - Age...


  • Bengaluru, India 247 Customer Private Limited Full time

    Job Description Position: International Non voice Customer Support Mode: Work from Office Shift: Rotational Night Shift (2 rotational week offs) Salary: starting 2.7 LPA to 3.8LPA Roles and Responsibilities - Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns. - - Handle multiple...


  • Bengaluru, Karnataka, India Apollo Clinic Full time

    **Job Summary**: The Customer Relations Coordinator is responsible for delivering exceptional front office services, coordinating billing activities, and managing airport entry permit pass creation. The role demands excellent communication skills, attention to detail, and a customer-centric approach to ensure a seamless experience for all clients and...


  • Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...


  • Domlur, Bengaluru, Karnataka, India ACT Solutions (P) Ltd Full time

    Job Title: Customer Relationship Executive Company: Nexgen Work Location: Bangalore Key Responsibilities: Front office management and customer interactions Customer Relationship Management Should handle administrative tasks Responds to customer inquiries Should provide Sales Support Team Collaboration and Reporting Required Skills and...


  • Bengaluru, India COEQUAL INFOTECH PRIVATE LIMITED Full time

    Greetings from **COEQUAL INFOTECH PRIVATE LIMITED**!!! **This job position is for "**Work From Office**"**Work Location**:Banaswadi**, Bengaluru** **COEQUAL INFOTECH PRIVATE LIMITED** 101, 'A' Block, "Sarovar Mansion" 1st Floor, Dodda Banaswadi Main Road, Annaiah Reddy Layout, Banaswadi, Bengaluru - 560 043. **Roles and Responsibilities**: **Job...


  • Mico Layout, Bengaluru, Karnataka, India HTI MANPOWER OUTSOURCING SERVICES PRIVATE LIMITED Full time ₹ 2,54,640 - ₹ 3,20,000 per year

    Exciting Career Opportunity: International Voice Process – US Healthcare . (Bangalore)we don't just deliver services—we transform experiences. As a trusted name in the US Healthcare BPO space, we are committed to excellence, innovation, and people-first solutions. We are proud to be building a workforce that thrives on purpose, growth, and...


  • Bengaluru, India Meghdoot Textiles Pvt Ltd Full time

    We are looking for a Client Relations executive who can build and maintain profitable relationships with our customers. Create and nurture long-term relationships with customers. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Minimum graduate with pleasant personality is...


  • Bengaluru, India innagri Full time

    **Job Title: Public Relation Officer - PRO** **Location: Bangalore** **Duration: Full time** **Shift: Day** Public relations officers in real estate settings are responsible for maintaining the desired image of a health care facility in the public eye. As such, they must be knowledgeable about the internal workings of the facility and must also be aware...