IT Service desk executive
3 days ago
Position Name Digital Workplace Executive / IT Service Desk Executive Department IT, Reporting Finance/IT Manager, Location Pune, Kothrud Peers - Server Administrator / IT Asset manager, Network Administrator, Global Service Desk Main Tasks Physical & Remote support Netafim Employees for System and network related issues. Job Description IT Service Desk executive. Willingness to attend emergency calls and meetings apart from office hours. Responsibilities Candidate will act as a Service Desk Executive, performing activities as required including: End-user support (Helpdesk, Tier 1 & 2) NOC Services - Monitors network to ensure network availability to all system users and perform necessary maintenance & troubleshooting to support network availability. On- Call & remote support Incident management & escalation process End-user training for business application Process documentation Required Knowledge & Qualifications Minimum 3 year of technical support experience in a global environment First Level troubleshooting skills for OS/Software/Applications/Hardware/Network Knowledge about IT systems such as: Active Directory, LAPS, Citrix, SCCM, Cortex XDR, Bitlocker, CyberARC EPM, VPN, VPN,Citirx Ticketing system, O365 admin center, Azure AD, Autopilot etc. Troubleshooting skills related to O365 applications like Outlook, MS Teams, OneDrive for Business. Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications. Soft Skills Integrative work and excellent interpersonal relations , Inquisitiveness, self-learning Working in an orderly manner, Keeping work regulations and procedures Ability to maintain decorum of the Office and its procedure Fluent verbal and written communication skills in Marathi/Hindi/English (in person, via phone and emails)
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IT Service desk executive
2 days ago
Pune, India Agrinext Consultancy Full timePosition NameDigital Workplace Executive / IT Service Desk Executive DepartmentIT, ReportingFinance/IT Manager, LocationPune, Kothrud Peers - Server Administrator / IT Asset manager, Network Administrator, Global Service Desk Main Tasks Physical & Remote support Netafim Employees for System and network related issues. Job Description IT Service Desk...
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Service Desk Executive
3 weeks ago
Pune, India Innovative Tech Hub Full timeJob Profile Name - Service Desk Executive - Experience Required - 2- 4 years - Skills Required - Citrix, service desk, office 365 - Work Location - Pune - Position Required - 5 - Detail Job Description - Job description - Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views...
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Service Desk Executive
2 weeks ago
Pune, Maharashtra, India Innovative Tech Hub Full timeJob Profile Name Service Desk Executive Experience Required 2 4 years Skills Required Citrix, service desk, office 36 Work Location Pune Position Required Detail Job Description Job description Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views of the tool as asked by the...
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Service Desk Analyst
3 months ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
2 months ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
3 months ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
1 week ago
Pune, Maharashtra, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
3 weeks ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
3 days ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
4 weeks ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk
1 week ago
Pune, Maharashtra, India 2COMs Full timeROLE :SERVICE DESK (Technical Voice Support)LOCATION : PuneJOB DESIGNATION :IT service deskJOB DESCRIPTION :Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple...
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Service Desk Analyst
2 months ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service desk lead
1 week ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate...
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Service desk lead
5 days ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
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Service Desk
3 weeks ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
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Service Desk
6 days ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
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Service Desk
4 weeks ago
Pune, India Zensar Technologies Full time**SERVICE DESK** **-** **(** **0097738** **)** **Description** **SERVICE DESK** **2-3 YEARS** **PUNE** What's this role about? - Service Desk for US Client. - 2- 3 years of Phone support experience Mandatory - 3+ years of Windows Technical Service desk experience is necessary. - knowledge Windows 10, 2019. - Knowledge in windows buildout - knowledge...
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Service Desk
2 days ago
Pune, India SKYLARK HR SOLUTIONS Full timeRole**:Service Desk** Experience: 1-2 Years Salary Upto 3.5Lpa Location: Pune **Job Description**: - Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared. - Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory,...
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Service Desk
2 months ago
Pune, India Zensar Technologies Full time**SERVICE DESK** **-** **(** **0096152** **)** **Description** Support Coverage: ** 24x7 (Rotation of shifts) 2- 3 years of Phone support experience Mandatory 3+ years of Windows Technical Service desk experience is necessary. Exceptional customer service orientation Excellent communication skills, both written and verbal Disciplined, systematic...