University - Help Desk Associate

1 week ago

Bengaluru, India DSU Online Full time

Position Overview

The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.

Tasks

Key Responsibilities

  • Technical Support:
    Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).

  • User Assistance:
    Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.

  • System Maintenance:
    Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff.

  • AV/Event Support:
    Set up audio-visual equipment for campus events and classrooms.

  • Education:
    Guide users on IT best practices and security protocols.

  • Inventory Management:
    Track and maintain hardware/loaner equipment inventory.

Requirements

Qualifications

Education:

  • High school diploma (required).

  • Associate's/Bachelor's in IT, Computer Science, or related field (preferred).

Soft Skills:

  • Strong communication, patience, and problem-solving abilities.

  • Ability to explain technical concepts to non-technical users.

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