Customer Care Executive

3 weeks ago

Mumbai, India Firstsource Full time

Job Opening: International Voice Process

Location: Athena Building , 1 Floor Mind space, Malad West Mumbai , Maharashtra-

Experience: Fresher & Experience Candidates

SHIFTS: 5 Days Working & 2 Rotational Week Off.

Shift Timings: ( UK shift & US shift )

Job Description:

We are hiring for an International Voice Process role where you will be responsible for providing exceptional customer service and resolving customer queries via phone or voice channels. The role requires communication with international customers, so fluency in English and a strong customer-focused attitude are essential.

Key Responsibilities:

  • Handling inbound and outbound customer calls for international clients.
  • Resolving customer issues and providing effective solutions.
  • Maintaining high levels of customer satisfaction and service quality.
  • Meeting individual and team performance targets.
  • Documenting customer interactions and processing transactions.

Required Skills and Qualifications:

  • Fluency in English (both verbal and written).
  • Excellent communication and listening skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving abilities.
  • Previous experience in voice-based customer service (preferred but not mandatory).
  • Willingness to work in rotational shifts (including night shifts, if applicable).

Benefits:

  • Competitive salary
  • Health and wellness benefits.
  • Opportunity for growth and career advancement.
  • Training and development programs.
  • (Other benefits, if any.)

If you're looking for an exciting opportunity to work in a global environment and make a difference, apply today

SHIFTS:5 Days Working & 2 Rotational Week Off.

. Educational documents ( all originals).

2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).

3. Aadhar card, Pancard.Interested candidates please share your resume on what's app or call on or Mail CV on"

Come and meet

Location: Athena Building , 1 Floor Mind space, Malad West Mumbai , Maharashtra-

Regards,

HR

Kartik Sambha

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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