Incident Manager

2 weeks ago

Bengaluru, India Capgemini Engineering Full time

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Role: Incident Manager

Roles & Responsibilities:

  • Identify the trainings required for both technical and process domains for the team and consider roll out suitable corrective measures.
  • Responsible for planning and coordinating all the activities required to monitor, perform and report all day2 operations under the purview of incident management.
  • IM is responsible to identify process deviations and applying suitable corrective measures.
  • IM is responsible to manage communications during major incidents to customer and internal stakeholders.
  • IM is responsible to assess the workload in the NOC and plan resources accordingly with due consultation along with operations management.
  • IM is responsible to monitor the adherence to incident management service level agreement and apply suitable corrective measures as required.
  • IM should plan, schedule and drive adherence to incident reviews by Tier 2 / Tier 3 engineers.
    IM should establish continuous service improvement cycles where the process, performance, activities, policies, procedures, supporting technology, roles and responsibilities are reviewed, and suitable corrective measures are applied as applicable.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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