Client Services Representative
18 hours ago
Job Title: Client Service Representative Location: Sector 44, Gurugram Organization: Easyfix Handy Solutions India Pvt. Ltd. Shift: Morning Shift Join Date: Immediate Joiner Preferred About Us Easyfix Handy Solutions India Pvt. Ltd. is a leader in providing professional handyman and maintenance services across India. We are committed to delivering timely, efficient, and high-quality services that enhance customer satisfaction and trust. Job Summary We are looking for a motivated and client-focused Client Service Representative to serve as the primary liaison between our clients and internal teams. This role requires excellent communication skills, a problem-solving mindset, and a passion for ensuring client satisfaction and service excellence. Key Responsibilities Serve as the first point of contact for clients regarding service needs and inquiries. Manage service requests and coordinate with internal teams (technical, operations, field) to ensure timely execution. Handle customer feedback and resolve issues in a professional and empathetic manner. Maintain long-term client relationships through regular follow-ups and service excellence. Keep accurate records of interactions, feedback, and follow-up actions in CRM tools. Provide timely status updates to clients and ensure closure of service tickets. Collaborate with sales and operations to identify growth opportunities within existing accounts. Continuously strive to meet and exceed KPIs for customer satisfaction and service delivery. Requirements Prior experience in customer service, client servicing, or a similar client-facing role. Excellent verbal and written communication skills. Strong interpersonal and conflict-resolution abilities. Able to manage multiple tasks in a fast-paced environment. Proficient in MS Office (Word, Excel, PowerPoint); experience with CRM software is a plus. Familiarity with service delivery processes in maintenance or handyman services preferred. Compensation & Benefits Competitive salary based on experience and qualifications. Attractive Monthly and Quarterly Incentives. Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance. Opportunities for learning, development, and career growth. Why Join Easyfix? At Easyfix, we believe in building a customer-first culture with empowered teams and a positive work environment. Join a fast-growing organization that values your contributions and offers real growth opportunities.
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