Process quality
3 months ago
Designation: Associate
Location: Chennai (Ambit IT Park)
Shifts: Flexible to work in Night Shifts
Required Skills:
•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future
•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits
•To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with
•To send weekly trend report on quality scores of aligned Engineers to team managers
•To take corrective measures in improving the quality scores of BQ Engineers
•To be a part of calibration session between Quality and Operations team
•To conduct quality induction for the new hire Engineers
•To conduct refresher training for the existing Engineers
•To send compliance reports on quality parameters to Operations Team on daily/weekly basis
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Process quality
3 months ago
chennai, India Movate Full timeDesignation: Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Required Skills: •To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future •To suggest action plans and corrective measures to Operations Team based on the review from escalation...
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Process quality
3 weeks ago
Chennai, India Movate Full timeDesignation: AssociateLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsRequired Skills:•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits•To...
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Process quality
3 months ago
chennai, India Movate Full timeDesignation: AssociateLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsRequired Skills:•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits•To...
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Process quality
3 months ago
Chennai, India Movate Full timeDesignation: AssociateLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsRequired Skills:•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits•To...
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Process quality
3 months ago
chennai, India Movate Full timeDesignation: AssociateLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsRequired Skills:•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits•To...
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Process quality analyst
3 weeks ago
Chennai, India Movate Full timeExperience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners onlyJob Description:To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...
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Process Quality Analyst
5 months ago
Chennai, India Movate Full timeExperience:2-6yrsDesignation:Process Quality AnalystLocation:Chennai (Ambit IT Park)Shifts:Flexible to work in Night ShiftsWork Model:Work From OfficeWe are looking for immediate joiners onlyJob Description:To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action plans and...
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Process Quality Analyst
3 weeks ago
Chennai, India Movate Full timeExperience: 2-6yrs Designation: Process Quality Analyst Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office We are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to reduce the...
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Process Quality Analyst
5 months ago
Chennai, India Movate Full timeExperience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...
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Process Quality Analyst
5 months ago
Chennai, India Movate Full timeExperience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...
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Process Quality Analyst
5 months ago
Chennai, India Movate Full timeExperience: 2-6yrs Designation: Process Quality Analyst Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office We are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future. To...
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Process Quality Operations Specialist
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Senior Engineer
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Quality Trainer(Voice Process)
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In Process- Quality Executive
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Chennai, Tamil Nadu, India HCLTech Full timeHCLTech is seeking a seasoned Quality Assurance Manager to drive process excellence in our OTC domain.As Asst Manager - Quality, you will lead a team of quality analysts with strong interpersonal, client and people management skills.Key responsibilities include:Auditing deliverables to ensure accuracy and providing constructive feedbackInter-region...
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Movate | Process Quality Analyst | chennai
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chennai, India Movate Full timeExperience: 2-6yrsDesignation: Process Quality AnalystLocation: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsWork Model: Work From OfficeWe are looking for immediate joiners only Job Description: To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.To suggest action...
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Movate | Process quality | chennai
2 weeks ago
chennai, India Movate Full timeDesignation: Associate Location: Chennai (Ambit IT Park)Shifts: Flexible to work in Night ShiftsRequired Skills:•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future•To suggest action plans and corrective measures to Operations Team based on the review from escalation...
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Quality Assurance Lead
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Chennai, Tamil Nadu, India HCLTech Full timeHCL Tech Hiring Opportunity: We are seeking an experienced Associate Quality Assurance Manager to join our team. As a key member of our Quality Assurance department, you will be responsible for managing a team of quality analysts and ensuring the delivery of high-quality products and services.About the Role:The successful candidate will have a strong...