Movate | Process quality | chennai
2 weeks ago
Shifts: Flexible to work in Night Shifts
Required Skills:
•To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future
•To suggest action plans and corrective measures to Operations Team based on the review from escalation audits
•To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with
•To send weekly trend report on quality scores of aligned Engineers to team managers
•To take corrective measures in improving the quality scores of BQ Engineers
•To be a part of calibration session between Quality and Operations team
•To conduct quality induction for the new hire Engineers
•To conduct refresher training for the existing Engineers
•To send compliance reports on quality parameters to Operations Team on daily/weekly basis
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Movate | Recruiter | chennai
2 weeks ago
chennai, India Movate Full timeMovate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...
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Movate | Recruiter | chennai
2 weeks ago
chennai, India Movate Full timeMovate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...
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Movate | Recruiter | chennai
2 weeks ago
Chennai, India Movate Full timeMovate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...
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Process Quality Operations Specialist
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Movate | Pricing Lead | chennai
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chennai, India Movate Full timeMovate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...
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Movate | Pricing Lead | chennai
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chennai, India Movate Full timeMovate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over...
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chennai, India Movate Full timeHi Swapnil Madaje, Good Day ! Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as...
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chennai, India Movate Full timeHi Swapnil Madaje,Good Day !Please find the below job description,Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a...
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chennai, India Movate Full timeHi Dear, Good Day ! Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a...
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chennai, India Movate Full timeHi Dear,Good Day !Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling...