Process Quality Operations Specialist

1 week ago


Chennai, Tamil Nadu, India Movate Full time
About Movate

Movate is a dynamic organization with a strong commitment to excellence.

Job Title: Process Quality Operations Specialist

We are seeking an experienced Process Quality Operations Specialist to join our team in Chennai. As a key member of our quality assurance team, you will play a vital role in driving quality improvements and ensuring operational excellence.

Job Description:
  • Analyze escalation cases to identify root causes and develop action plans to reduce future escalations.
  • Audit voice and non-voice cases daily and provide feedback to engineers.
  • Send weekly trend reports on quality scores to team managers.
  • Take corrective measures to improve quality scores.
Key Responsibilities:
  1. To review and analyze escalation cases to understand the root cause.
  2. To suggest actions and corrective measures based on audit reviews.
  3. To maintain high-quality standards by providing feedback and guidance to engineers.
  4. To track and report quality trends to stakeholders.
Requirements:
  • Experience as a Process Quality Analyst or similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
What We Offer:
  • A competitive salary of ₹8.5 lakhs per annum (approximately $10,800 USD).
  • A flexible work schedule with opportunities for professional growth and development.
  • A collaborative and dynamic work environment.


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