Process Quality Operations Specialist
1 week ago
Movate is a dynamic organization with a strong commitment to excellence.
Job Title: Process Quality Operations SpecialistWe are seeking an experienced Process Quality Operations Specialist to join our team in Chennai. As a key member of our quality assurance team, you will play a vital role in driving quality improvements and ensuring operational excellence.
Job Description:- Analyze escalation cases to identify root causes and develop action plans to reduce future escalations.
- Audit voice and non-voice cases daily and provide feedback to engineers.
- Send weekly trend reports on quality scores to team managers.
- Take corrective measures to improve quality scores.
- To review and analyze escalation cases to understand the root cause.
- To suggest actions and corrective measures based on audit reviews.
- To maintain high-quality standards by providing feedback and guidance to engineers.
- To track and report quality trends to stakeholders.
- Experience as a Process Quality Analyst or similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- A competitive salary of ₹8.5 lakhs per annum (approximately $10,800 USD).
- A flexible work schedule with opportunities for professional growth and development.
- A collaborative and dynamic work environment.
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