International Chat Process

3 weeks ago

Bengaluru, India IntouchCX Full time

We are looking for enthusiastic and customer-focused individuals to join our International Chat Support team. As a Chat Support Associate, you will be responsible for handling customer queries, providing solutions, and ensuring a seamless customer experience through live chat. This role is open for both freshers and experienced candidates who are willing to work in night shifts.

Key Responsibilities:

  • Handle multiple customer chats efficiently with professionalism and empathy.
  • Resolve queries related to products, services, orders, billing, or technical issues.
  • Provide accurate and timely information to customers.
  • Escalate complex issues to higher support teams when necessary.
  • Maintain customer satisfaction and meet quality benchmarks.
  • Update records of customer interactions in the system.

Requirements:

For Freshers:

  • Graduate/Undergraduate (any stream).
  • Excellent written English communication skills.
  • Typing speed of at least 30–35 WPM with good accuracy.
  • Willingness to work in night shifts and rotational offs.
  • Positive attitude, adaptability, and eagerness to learn.

For Experienced Candidates:

  • 6 months–3 years of experience in international chat/email process preferred.
  • Strong problem-solving and customer handling skills.
  • Ability to multitask and manage multiple chat windows.
  • Familiarity with CRM tools or ticketing systems is an added advantage.

Skills Required:

  • Strong command of written English.
  • Good interpersonal and customer service skills.
  • Ability to work under pressure and meet targets.
  • Flexibility for rotational shifts and night shifts.

Benefits:

  • Competitive salary with performance-based incentives.
  • Night shift allowance.
  • Health insurance and other employee benefits.
  • Career growth opportunities with training and development programs.

NOTE: IMMEDIATE JOINERS REQUIRED

Job Types: Full-time, Permanent

Pay: ₹220, ₹340,000.00 per year

Work Location: In person

  • International chat process

    2 weeks ago

    Bengaluru, Karnataka, India Valuestream Business Solutions (VBS) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesINTERNATIONAL CHAT PROCESS (TANSHIQ TITAN PROCSS)Assist international customers via Live chat with queries and concerns.Provide solutions and ensure a positive customer experienceHandle multiple chat conversations simultaneouslyMaintain records of interactions and ensure timely issue resolutionMaintain detailed records of customer...

  • International Chat Process

    1 week ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 2,20,000 - ₹ 3,40,000 per year

    We are looking for enthusiastic and customer-focused individuals to join our International Chat Support team. As a Chat Support Associate, you will be responsible for handling customer queries, providing solutions, and ensuring a seamless customer experience through live chat. This role is open for both freshers and experienced candidates who are willing to...

  • Customer Chat Process

    2 days ago

    Bengaluru, India Accentrix Solutions Full time

    Customer Chat Process (International) **International Experience: 1 year (mandatory)** CTC: L1: 18,000 - 20,000 Per month L2: Rs, 4,30,000 Per Annum L3: Rs. 5,20,000 Per Annum 2 way cab facilities provided. 5 days working and 2 days rotational off 15 days notice period will be considered **Pre-requisites**: **Profile / Designation: Senior Customer Service...

  • International LIVE CHAT Process

    3 weeks ago

    Bengaluru, India Scoresoftlabsopc Full time

    Greetings From Scorelabs Inc Job Title: Customer Support Associate (International CHAT Process) Provide exceptional customer service via international chat/emails Address inquiries, resolve issues, and ensure customer satisfaction Required Candidate profile Previous experience in a customer support role preferred & Freshers Are Also Welcome...

  • International LIVE CHAT Process

    2 weeks ago

    Bengaluru, Karnataka, India Scoresoftlabsopc Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Greetings From Scorelabs Inc Job Title: Customer Support Associate (International CHAT Process) Provide exceptional customer service via international chat/emails Address inquiries, resolve issues, and ensure customer satisfaction Required Candidate profilePrevious experience in a customer support role preferred & Freshers Are Also Welcome (Should be...

  • International chat process

    3 weeks ago

    Bengaluru, India IntouchCX Full time

    Role & responsibilities Customer Support via Chat: Handle inbound chat queries from international customers. Provide accurate information about products, services, orders, refunds, or technical issues. Ensure prompt and professional responses. Typing and Communication: Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy....

  • International chat process

    2 weeks ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Support via Chat:Handle inbound chat queries from international customers.Provide accurate information about products, services, orders, refunds, or technical issues.Ensure prompt and professional responses.Typing and Communication:Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy.Communicate...

  • International Chat process

    3 weeks ago

    Bengaluru, India IntouchCX Full time

    Role & responsibilities Customer Support via Chat: Handle inbound chat queries from international customers. Provide accurate information about products, services, orders, refunds, or technical issues. Ensure prompt and professional responses. Typing and Communication: Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy. ...

  • International Chat process

    2 weeks ago

    Bengaluru, Karnataka, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesCustomer Support via Chat:Handle inbound chat queries from international customers.Provide accurate information about products, services, orders, refunds, or technical issues.Ensure prompt and professional responses.Typing and Communication:Maintain a typing speed of at least 35 Words Per Minute (WPM) with good accuracy.Communicate...

  • International Chat Process

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Support Associate International Chat & UpsellingJob Category: Senior Associate / Associate Function/Department: OperationsReporting to: Team LeaderRole Description:A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services...