Application Support Engineer

1 month ago

Pune, India NCS Group Full time
About the job
Extraordinary careers start here
NCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation.
About NCS India
NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. For more information, visit role is only the beginning
Are you excited to join a dynamic team revolutionizing billing operations? Dive into hands-on experience with Kenan billing modules, taking ownership of L2 billing production activities. Lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs. Enjoy the thrill of providing off-hours support on rotation.
What will you be expected to do?
Scope of role
The role will be accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.
Mandatory
Hands-on experience in Kenan billing modules/ application development and support role
No configuration and testing experience required
Billing L2 Responsibilities
Perform L2 Billing production activities (Plan, Monitor, Control and Manage, etc. for all billing batch jobs in Control-M)
Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issues
Track and manage incidents assigned to L2 to ensure timely and effective resolution
Facilitate mass error root cause analysis to ensure timely follow-up and proper closure of issue
Proactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)
Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are met
Provide off-hours support including weekend on rotation
What should you have:
Bachelor’s degree in science/ IT/ Computer Science or equivalent
Minimum 2-3 years of experience in Production Support/Application Support, or equivalent (E.g. infrastructure, development, etc.)
4-6 years of similar experience for Senior position
Knowledgeable in Kenan FX 5.0’s Data Model and Functionality (Rating, Discounting, Bill Generation, Payment Processing and Journaling)
Working experience in Unix/Linux, Shell scripts, Oracle SQL
Knowledgeable in at programming language (Preferably C/ C++)
Knowledgeable in ITIL framework is preferred
Sharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
Ability to work independently or with minimal assistance
Very good proficiency in English
Ready to start your extraordinary journey with NCS?
Send us your resume at with the position name in the subject line.
Click HERE to view more openings at NCS India.

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