Application Support Engineer

4 days ago

Pune, India NCS Group Full time
About the jobExtraordinary careers start hereNCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation.About NCS IndiaNCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. For more information, visit

role is only the beginningAre you excited to join a dynamic team revolutionizing billing operations? Dive into hands-on experience with Kenan billing modules, taking ownership of L2 billing production activities. Lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs. Enjoy the thrill of providing off-hours support on rotation.

What will you be expected to do?

Scope of roleThe role will be accountable for handling incidents and service requests from end-users by following the standard methods and procedures for each application.

MandatoryHands-on experience in Kenan billing modules/ application development and support roleNo configuration and testing experience required

Billing L2 ResponsibilitiesPerform L2 Billing production activities (Plan, Monitor, Control and Manage, etc. for all billing batch jobs in Control-M)Take end-to-end ownership and resolve all L2 billing production issues, acting as liaison between other IT teams if required to resolve the production issuesTrack and manage incidents assigned to L2 to ensure timely and effective resolutionFacilitate mass error root cause analysis to ensure timely follow-up and proper closure of issueProactively seek to minimize production issue or improve billing batch jobs performance (i.e. reduce recurring incidents, improve billing batch jobs run timeliness, etc.)Ensure service levels (SLA) for all billing batch jobs, Bill Fallouts, Incidents Resolution, etc. are metProvide off-hours support including weekend on rotation

What should you have:Bachelor’s degree in science/ IT/ Computer Science or equivalentMinimum 2-3 years of experience in Production Support/Application Support, or equivalent (E.g. infrastructure, development, etc.)4-6 years of similar experience for Senior positionKnowledgeable in Kenan FX 5.0’s Data Model and Functionality (Rating, Discounting, Bill Generation, Payment Processing and Journaling)Working experience in Unix/Linux, Shell scripts, Oracle SQLKnowledgeable in at programming language (Preferably C/ C++)Knowledgeable in ITIL framework is preferredSharp and tenacious troubleshooting skills, a great problem solver with the ability to take system problem and structure an action planAbility to work independently or with minimal assistanceVery good proficiency in English

Ready to start your extraordinary journey with NCS?

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