Customer Experience Associate
5 days ago
Who we are:We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances, maximize their savings, participate in sustainable debt efforts and spend intelligently.ResponsibilitiesAnswer customer queries in a positive and effective manner, via chat/e-mail and over the phone. Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines, and policies Take the extra mile to engage customers. Serve our US customer base by providing product and finance service information and guiding them on the App or website. Perform both inbound service queries and outbound support for the collections process via phone. Own our customer experience journey across all inbound channels (intercom/email/phone) and social media platforms Be the voice of the customer in the leadership team working closely with product, marketing, and engineering teams to implement insights and product improvements to continuously improve customer experience. Participate in the product planning process to ensure that features requested by customers are prioritized and implemented. Adopt a data-driven approach to manage and iteratively improve customer experience Recruit, train, and build a world-class customer happiness team Establish metrics to measure team performance and coach team members to achieve/exceed performance parametersRequirement: You’re a graduate/postgraduate with 2+ years of experience in customer service (International voice process) Excellent written and spoken English with strong conflict resolution and de-escalation skills. Ability to recognize, empathize and understand escalated customer sentiment. Experience handling a high volume of customer calls and emails. Flexibility and willingness to grow by building on existing knowledge and consistently striving for excellence Motivation to close communication gaps and provide meaningful feedback Must be a people person with the ability to drive and motivate team members to strive for excellence. Must be empathetic with a customer-oriented attitude while following a data-driven approach to customer service. Must be a Pro at processes and tools for customer support management and have experience in defining metrics and building processes to ensure adherence.
-
Customer Experience Associate
4 days ago
New Delhi, India Magma Consultancy Full timeCustomer Experience (CX) Associate – D2C Wellness & AyurvedaLocation: Thane / HybridRole Type: Full-TimeExperience: 2–4 years in Customer Support / CX (D2C or healthcare experience preferred)Reporting To: FoundersAbout the CompanyWe are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being....
-
Customer Experience Associate
1 week ago
New Delhi, India Magma Digital Ventures Full timeAbout the RoleWe are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand. This role goes beyond standard customer support - you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and constantly work to improve retention...
-
Customer Experience Associate
6 days ago
New Delhi, India Magma Consultancy Full timeCustomer Experience (CX) Associate – D2C Wellness & Ayurveda Location:Thane / Hybrid Role Type:Full-Time Experience:2–4 years in Customer Support / CX (D2C or healthcare experience preferred) Reporting To:FoundersAbout the CompanyWe are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being....
-
Operations and Customer Experience Associate
1 week ago
New Delhi, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
-
Customer Experience Associate
1 week ago
New Delhi, India Even Full timeAbout Even Healthcare:Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcareexperience for individuals and families by building a strong network of healthcare providers.Role Overview:We’re seeking a proactive and empathetic Customer...
-
Senior Associate: Customer Experience
6 days ago
New Delhi, India Somersault Full timeWe are seeking a highly skilled and experiencedSenior Associate Customer Experience & Salesto join our dynamic team. As a Senior Associate Customer Experience, you will be responsible for managing end-to-end customer interactions, ensuring seamless post-purchase journeys, and driving customer satisfaction across all touchpoints. Your role will involve close...
-
Operations and Customer Experience Associate
6 days ago
New Delhi, India Better Basics Full timeLocation: Noida (On-site) Type: Full-timeAbout Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and drivenOperations and Customer Experience Associateto...
-
Customer Experience Associate
6 days ago
New Delhi, India Beem Full timeWho we are:We are reimagining financial products as consumer products, like Spotify or Netflix or Dropbox, making money and tools/services to manage it, available for simple monthly subscription fee so you can stream, share, sync it across accounts, devices, funding instruments, friends or family . Our mission is to help our users demystify their finances,...
-
Customer Experience Associate
2 weeks ago
New Delhi, India GRIPIT Full timeAbout GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow,...
-
Associate – Customer Experience
6 days ago
New Delhi, India Chqme Full timeAbout Us ChQme Commerce Private Limited is a next-generation platform with the vision“See It. Try It. Own It.”We redefine the shopping experience by combining transparency, convenience, and innovation. Our platform enables customers to explore, evaluate, and acquire products with complete confidence. By partnering with trusted brands and leveraging...
