Operations and Customer Experience Associate
6 days ago
Location: Noida (On-site) Type: Full-timeAbout Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and drivenOperations and Customer Experience Associateto help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale.Key Responsibilities Operations & Execution Coordinate daily order fulfilment, returns, and inventory updates Work closely with the factory manager to align fabric availability, order timelines, and production tracking Flag operational bottlenecks early and solve for delays, errors, or system gaps Own backend updates on Shopify (order edits, returns, inventory, analytics) Maintain trackers and reports across orders, returns, production status, and material movement Customer Experience (CX) Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc. Track recurring customer pain points and suggest process improvements Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication Coordinate with the factory and founder to resolve escalations quickly and transparently Cross-functional Coordination Liaise between factory, delivery partners, vendors, and external freelancers Assist in planning and executing restocks and new product launchesQualifications/Requirements 2+ years of experience in operations, consulting, e-commerce, or early-stage startups Quick learner and adaptability in the workplace Highly organised and process-driven, someone who can bring structure to chaos Detail oriented with strong written and verbal communication skills Comfortable coordinating with factory teams, vendors, and logistics providers Bias for action—you take ownership, spot issues before they snowball, and solve independently Familiar with Shopify, Excel/Google Sheets Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregatorsAdded Benefits Ownership and autonomy from day one A front-row seat to how a modern consumer brand is built Exposure to multiple verticals: production, e-commerce, logistics, and customer operations The chance to lead all operations within 12–18 monthsStart Date: ImmediateTo apply, please email your resume and short note to support@betterbasics.co.in with subject line:Operations and Customer Experience Associate: .Please include salary expectation as well.
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Customer Experience Associate
4 days ago
New Delhi, India Magma Consultancy Full timeCustomer Experience (CX) Associate – D2C Wellness & AyurvedaLocation: Thane / HybridRole Type: Full-TimeExperience: 2–4 years in Customer Support / CX (D2C or healthcare experience preferred)Reporting To: FoundersAbout the CompanyWe are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being....
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Customer Experience Associate
1 week ago
New Delhi, India Even Full timeAbout Even Healthcare:Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and affordable healthcare solutions. We are on a mission to create a seamless healthcareexperience for individuals and families by building a strong network of healthcare providers.Role Overview:We’re seeking a proactive and empathetic Customer...
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Customer Experience Associate
1 week ago
New Delhi, India Magma Digital Ventures Full timeAbout the RoleWe are seeking a highly empathetic, proactive, and detail-oriented Customer Experience Associate who will serve as the frontline voice of our brand. This role goes beyond standard customer support - you will manage the full customer experience across channels, coordinate Ayurvedic doctor consultations, and constantly work to improve retention...
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Senior Associate: Customer Experience
6 days ago
New Delhi, India Somersault Full timeWe are seeking a highly skilled and experiencedSenior Associate Customer Experience & Salesto join our dynamic team. As a Senior Associate Customer Experience, you will be responsible for managing end-to-end customer interactions, ensuring seamless post-purchase journeys, and driving customer satisfaction across all touchpoints. Your role will involve close...
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Customer Experience Associate
6 days ago
New Delhi, India Magma Consultancy Full timeCustomer Experience (CX) Associate – D2C Wellness & Ayurveda Location:Thane / Hybrid Role Type:Full-Time Experience:2–4 years in Customer Support / CX (D2C or healthcare experience preferred) Reporting To:FoundersAbout the CompanyWe are a fast-growing D2C wellness and Ayurveda-focused company dedicated to helping customers achieve holistic well-being....
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Operations Associate
6 days ago
New Delhi, India Flahy Full timeCompany DescriptionFlahy is an innovative health-technology company that utilizes AI and data-driven methodologies to provide insights into preventive and precision medicine. Our mission is to revolutionize healthcare by helping individuals and organizations make informed health decisions. With cutting-edge technology, Flahy aims to enhance the well-being of...
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Associate – Customer Experience
6 days ago
New Delhi, India Chqme Full timeAbout Us ChQme Commerce Private Limited is a next-generation platform with the vision“See It. Try It. Own It.”We redefine the shopping experience by combining transparency, convenience, and innovation. Our platform enables customers to explore, evaluate, and acquire products with complete confidence. By partnering with trusted brands and leveraging...
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Head of Customer Experience and Operations
2 weeks ago
new delhi, India Venture Smarter Full timeThe Role: Company: Venture SmarterLocation: RemoteSalary: $7,500 – $9,000/month (depending on experience)The RoleAs the Head of Customer Experience and Operations, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building...
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Customer Experience
3 days ago
New Delhi, India Drawn Full timeDRAWN is looking for a sharp, organised, and people-lovingCustomer Experience & Operations Executiveto join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes.If...
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Operations Associate
2 weeks ago
New Delhi, India Fresh Fusion Full timeJob Title: Operations Associate – Inventory, Orders & CoordinationLocation: Andheri East, Mumbai, On-siteJob Type: Full-TimeCompany Description:Fresh Fusion is a health-focused food brand dedicated to making clean eating convenient and enjoyable. We prepare and deliver fresh salads, soups, juices, and wholesome snacks through Website, Zomato and Swiggy,...
