Senior Manager

The Senior Manager - Global Learning Services is responsible for managing regional and global learning operations, demonstrating LMS expertise, supporting project execution, and driving team performance through structured governance, stakeholder engagement, and people development.This role emphasizes operational excellence, proactive risk management, and continuous improvement, while fostering a culture of trust, accountability, and collaboration. Key Responsibilities Team & People Management * Conduct regular 1:1s to review performance, workload, and career development; support IDPs and skill-building. * Communicate goals and expectations clearly; document and share meeting outcomes via MS Teams or email. * Foster open communication, psychological safety, and a culture of accountability and continuous learning. LMS Expertise & Learning Operations * Serve as Subject Matter Expert (SME) in Learning Management Systems (LMS), ensuring optimal configuration, usage, and governance. * Oversee LMS-related processes including sessions/catalog actions, governance, audits, etc. * Collaborate with global teams on UAT, release features, stakeholder communication, and insights. Operations & Service Delivery * Support execution of global/regional learning programs, ensuring timely delivery and quality standards. * Monitor performance and utilization metrics; ensure equitable task distribution and delivery excellence. * Maintain documentation, drive agile cadences (e.g., stand-ups, TIMs), and collaborate cross-functionally for smooth operations. Governance & Compliance * Ensure adherence to internal policies, ethical standards, and process compliance. * Reiterate SLAs, KPIs, and governance protocols regularly to the team. * Maintain audit readiness and respond to audit findings with timely corrective actions. * Act as SME on governance of learning standards and CSOD features related to learning services. Escalation & Risk Management * Establish proactive escalation protocols and foster a safe space for raising concerns. * Conduct risk assessments across operational, reputational, financial, and security areas; maintain business continuity plans (BCPs). * Communicate escalations with context and timelines; ensure coverage and documentation before approving leaves. Performance Management * Set SMART goals and conduct structured performance reviews using documented feedback and action plans. * Provide regular, fact-based feedback and address underperformance through support and escalation. Stakeholder Engagement * Lead stakeholder cadences and provide updates on team, tools, and project progress. * Align learning programs with business goals and co-create solutions from design to deployment. Process Improvement & Innovation * Identify inefficiencies and implement strategic improvements using KPIs and cost-benefit analysis. * Drive simplification, standardization, and automation aligned with GDE strategy. Culture & Values * Role model Trust Charter and IMPACT values; promote inclusion, recognition, and collaboration. * Address value-compromising behaviors and celebrate team achievements. Self-Leadership & Development * Take initiative to improve people, processes, and tools; manage time and goals effectively. * Seek feedback, communicate progress, and continuously develop skills. * Minimum 9 years of experience in managing learning operations, HR processes, or service delivery teams * Bachelor's degree * Strong understanding of employee lifecycle, learning systems, and stakeholder management * Hands-on experience using LMS (Cornerstone is a plus) * Proficiency in MS Office tools (PowerPoint, Excel, Visio) * Ability to manage teams across geographies and time zones * Strong communication, documentation, and interpersonal skills * Exposure to continuous improvement methodologies (Six Sigma, Agile) is a plus Let us learn about you Apply today. You must submit an online application to be considered for any position with us.This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.