Delivery Manager – Operations

1 week ago


Chennai, India Access Healthcare Services Full time

We are hiring a Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders for HCC coding speciality. The ideal candidate will have at least 10 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization. JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES Communicate with clients and manage service delivery according to client SLAs Create and maintain process documentation and update it on a timely basis Manage operations through end-to-end planning, process document review and root cause analysis Assist with new team member training, and ensure consistent growth and development Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics Job requirements : Excellent team management and communication skills QUALIFICATIONS Minimum 10 years of work experience Experience in HCC coding Certified coder from AAPC or AHIMA.



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