Assistant Delivery Manager, Operations

5 days ago


Chennai, Tamil Nadu, India Access Healthcare Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Access Healthcare is hiring an Assistant Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.

JOB LOCATION: CHENNAI, INDIA
KEY RESPONSIBILITIES
  • Communicate with clients and manage service delivery according to client SLAs.
  • Create and maintain process documentation and update it on a timely basis.
  • Manage operations through end-to-end planning, process document review and root cause analysis.
  • Assist with new team member training, and ensure consistent growth and development.
  • Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.
  • Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.
QUALIFICATIONS
  • Experience in E/M – IP/OP coding.
  • Certified coder from AAPC or AHIMA.
  • Experience in team handling.
  • Candidate should have good communication skills.


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