Assistant Delivery Manager, Operations
3 days ago
Access Healthcare is hiring an Assistant Delivery Manager who is capable of coordinating day-to-day service delivery of large groups of Medical Coders across various specialties. The ideal candidate will have at least 8 years of relevant experience and a proven track record of consistently surpassing customer expectations and steady career growth within the Coding business unit of a similar organization.
JOB LOCATION: CHENNAI, INDIAKEY RESPONSIBILITIES
- Communicate with clients and manage service delivery according to client SLAs.
- Create and maintain process documentation and update it on a timely basis.
- Manage operations through end-to-end planning, process document review and root cause analysis.
- Assist with new team member training, and ensure consistent growth and development.
- Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met.
- Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics.
- Experience in E/M – IP/OP coding.
- Certified coder from AAPC or AHIMA.
- Experience in team handling.
- Candidate should have good communication skills.
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