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Senior Delivery Manager

4 weeks ago

Chennai, India Access Healthcare Services Full time

Access Healthcare is hiring a Senior Delivery Manager who is capable of objectively managing service delivery operations of the Coding function, and actively supporting the Business Unit leadership for continuous development towards excellence. The ideal candidate will have over 18 years of relevant experience and a proven track record of successful leadership of large teams of coders, as well as consistently surpassing customer expectations. If your profile suits the bill, apply online to accelerate your career with one of India’s largest and fastest growing Healthcare BPO and IT Services companies. JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES Communicate with clients and manage service delivery according to client SLAs Create and maintain process documentation and update it on a timely basis Manage operations through end-to-end planning, process document review and root cause analysis Assist with new team member training, and ensure consistent growth and development Review overall staff performance, and ensure that all targets for controlling attrition and shrinkage are met Prepare/maintain management/operational reports and maintain process KPI and dashboard metrics QUALIFICATIONS Experience in E&M and ED Certified coder from AAPC or AHIMA Experience in team handling Good communication skills