Delivery Manager

The Offshore IT Delivery Manager will lead the planning, execution, and delivery of IT initiatives from the India-based Center of Excellence (CoE), ensuring alignment with global business and technology objectives. Key Responsibilities Delivery Management & Execution - Lead and manage multiple concurrent IT projects across application, infrastructure, and analytics domains. - Oversee end-to-end project lifecycle — from planning and estimation to delivery, QA, deployment, and post-implementation support. - Define and monitor KPIs, SLAs, and delivery metrics across CoE teams to ensure predictable execution. - Ensure all projects adhere to enterprise architecture, cybersecurity, and governance standards. - Drive effective use of Agile / Scrum / DevOps methodologies for delivery optimization. - Manage interdependencies, risks, and change requests while maintaining delivery timelines and budgets. Stakeholder Management & Communication - Serve as the primary liaison between India CoE teams and U.S. IT/business leadership. - Conduct regular delivery reviews and provide transparent reporting on status, risks, and progress. - Collaborate with product owners, program managers, and business users to translate requirements into actionable project plans. - Communicate proactively and clearly across time zones, maintaining alignment between offshore and onshore teams. - Build strong relationships with U.S.-based executives, earning trust through consistency, ownership, and delivery excellence. People Leadership & Team Development - Lead a multidisciplinary team of developers, engineers, analysts, and support staff within the CoE. - Drive resource planning, performance management, and career development across the team. - Foster a culture of creativity, accountability, and continuous improvement. - Identify skill gaps and collaborate with HR to implement upskilling and certification programs (Microsoft, Azure, Agile, etc.). - Encourage knowledge sharing and best practices through CoE frameworks, playbooks, and training sessions. CoE Operations & Governance - Implement and refine delivery frameworks, templates, and metrics for CoE operations. - Standardize project delivery processes across domains (app dev, data, infrastructure, support). - Ensure alignment of CoE outputs with global IT governance, compliance, and documentation standards. - Collaborate with U.S. delivery managers to maintain a unified, high-performing delivery ecosystem. - Support annual planning, budgeting, and workforce forecasting for India CoE operations. Innovation, Automation & Continuous Improvement - Encourage adoption of modern delivery tools and platforms (Azure DevOps, Jira, ServiceNow). - Identify opportunities for automation, process optimization, and AI-based delivery insights. - Lead innovation initiatives that enhance productivity, quality, and speed-to-delivery. - Promote a mindset of "Global Excellence, Local Innovation." Operational & Financial Oversight - Track and manage project costs, utilization, and resource efficiency. - Monitor financial performance of CoE delivery units against forecast and budgets. - Drive cost optimization initiatives while maintaining quality and stakeholder satisfaction. - Maintain transparency through monthly dashboards and KPI reports. Required Qualifications - Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline (MBA or PMP preferred). - Experience: 10–15 years of experience in IT project/delivery management, with at least 5 years leading offshore or global teams. Technical & Domain Expertise - Strong understanding of Microsoft technology ecosystem (.NET, Azure, Power Platform, SQL Server, M365). - Familiarity with Agile, DevOps, and cloud-native development practices. - Experience managing multi-technology delivery portfolios (App Dev, Infra, Data/BI, Collaboration). - Proficiency in using project management tools (Azure DevOps, Jira, MS Project, Smartsheet). - Knowledge of ITIL and service delivery frameworks. - Understanding of manufacturing or industrial domain systems (ERP, MES, PLM, etc.) is a plus. Leadership & Soft Skills - Excellent written and verbal communication skills — especially with U.S.-based stakeholders. - Creative and analytical problem-solving abilities. - Proven experience in global stakeholder management and cross-cultural communication. - Strong team leadership, coaching, and conflict-resolution skills. - Strategic thinker who can balance tactical delivery and long-term capability building. Preferred Qualifications - PMP / PRINCE2 / Agile Certified Practitioner (PMI-ACP). - Microsoft Certified: Azure Administrator / Solutions Architect / Power Platform certifications. - Experience in setting up or scaling a CoE or captive IT center. - Exposure to vendor management and hybrid team models. - Prior experience in manufacturing, chemical, or engineering industries preferred. Work Environment Working Hours: U.S. Central or Eastern Time (approx. 2:00 PM – 11:00 PM IST).