TIGI HR | Customer Onboarding Engineer

1 week ago


Solapur, India TIGI HR Full time
Job Tittle : Customer Onboarding Engineer

Experience : 4 Years

Location : Ahmedabad

Roles & Responsibility:You need to provide technical guidance/training and customer service for our clients.You will learn quickly and adapt to changes. You will maintain a high sense of urgency while stayingcool under pressure.Coordinate with Business Analyst or Engineering team for solution developmentHandling integration of proposed solutions with the existing hardware setup, legacy systems, andthird-party applicationsFlexible travel as per the project requirement.Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) andtroubleshooting techniques.Excellent written and verbal English communication skills.Drive the implementation activity as per the agreed timeline and budget.Build rapport with clients.Interface with Network Implementation and Engineering as necessary to support ongoing.Network activitiesProduct Installations and configuration (Onsite or Remotely)Conduct Product Training to clientProviding proper handover to support team for smooth operations.Publish weekly project status to internal and external stakeholders

Requirements:

Sound knowledge about SNMP, TRAP, and networking protocols.Linux Certification.Hands-on middleware, web server, database, router, and switch will be an added advantage.You should be able to understand customer requirements and translate the same in solutions.Should have experience in application deployment in Linux servers with WEB and Database.Application set up with default data configuration.Linux, Windows, and networking knowledge along with web server and database.Excellent verbal and written communication skills.Sound in client coordination and presentation.Bachelor’s degree in computer science, Engineering, or equivalent demonstrated IT work.Quick problem-solving ability.Understand client’s requirements & their current processes.Drive User Acceptance Test (UAT) with client and get sign-off done for project closure

Good to have Skill set:

Hands-on experience on Linux servers, Windows and Networking is a must


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