Process Developer – Broker Technical Support Specialist
4 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Developer – Broker Technical Support Specialist
Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team.
Responsibilities
• Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests
• Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations.
• Calculating adjustments and premiums on policies and other insurance documents.
• Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.
• Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information.
• Monitor and attend to requests via client service platform that require action in a timely manner.
• Help colleagues troubleshoot and resolve basic issues and perform other related duties as required.
Qualifications we seek in you
Minimum Qualifications
• Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
• Proficient in English language- both written (Email writing) and verbal
• A strong attention to detail; analytical skills and the ability to multi-task are important
Preferred Qualification and Experience
• Relevant years of insurance experience and domain knowledge, especially P&C insurance
• Candidate having Broker (US P&C insurance) experience would be an asset
• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)
• A strong attention to detail; analytical skills and the ability to multi-task are important
• Should be a team player with previous work experience in an office environment required
• Client focused with proven relationship building skills
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure
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