Domain Trainee – Broker Technical Support Team

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Domain Trainee – Broker Technical Support Team
In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner.
Should be open to work in any shift as per the business requirement

Responsibilities 
• Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.).
• Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information.
• Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. 
• Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. 
• Maintain accurate records of client interactions and knowledge material
• Conduct monthly knowledge assessment tests and TNI (training need identification)
• Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.
• Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team

Qualifications we seek in you
Minimum qualifications
• Graduate in any stream
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. 
• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
• Proficient in English language- both written (Email writing) and verbal
• A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience 
• An Insurance Certification would be an edge
• Awareness about Property & Casualty insurance regulation and anomalies will be preferred
• Relevant years of insurance experience and domain knowledge, especially P&C insurance
• Candidate having Broker (US P&C insurance) experience would be an asset
• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) 
• A strong attention to detail; analytical skills and the ability to multi-task are important
• Should be a team player with previous work experience in an office environment required
• Client focused with proven relationship building skills
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure