Domain Trainee – Broker Technical Support Team

4 days ago


Lucknow, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Domain Trainee – Broker Technical Support Team
In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner.
Should be open to work in any shift as per the business requirement

Responsibilities 
• Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.).
• Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information.
• Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. 
• Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. 
• Maintain accurate records of client interactions and knowledge material
• Conduct monthly knowledge assessment tests and TNI (training need identification)
• Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction.
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis.
• Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team

Qualifications we seek in you
Minimum qualifications
• Graduate in any stream
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. 
• Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
• Proficient in English language- both written (Email writing) and verbal
• A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience 
• An Insurance Certification would be an edge
• Awareness about Property & Casualty insurance regulation and anomalies will be preferred
• Relevant years of insurance experience and domain knowledge, especially P&C insurance
• Candidate having Broker (US P&C insurance) experience would be an asset
• Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) 
• A strong attention to detail; analytical skills and the ability to multi-task are important
• Should be a team player with previous work experience in an office environment required
• Client focused with proven relationship building skills
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure



  • Lucknow, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Lucknow, Uttar Pradesh, India GENPACT Full time

    Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale ...


  • Lucknow, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Management Trainee

    2 weeks ago


    Lucknow, India Vserv Infosystems Private Limited Full time

    Company Description Vserv Infosystems Pvt Limited is an IT services and system integration company based in Noida. We provide end-to-end IT solutions with a focus on IT infrastructure support, networking, and security. Our team of highly technical and certified professionals offers managed services across India, ensuring outcome-based solutions and industry...


  • Lucknow, Uttar Pradesh, India Technical Associates Ltd Full time

    Technical Associates Limited Job Type: - Full Time Role: - Trainee Graphic Designer(Content writer/Editorial/Journalism) **Salary**: - Rs 14,000- Rs 15,000 **Job description** - Coordinates with outside agencies, art services, printers, etc. to complete projects. - Plans and illustrates concepts by designing rough layouts of art and copy regarding...

  • Training Team Lead

    2 weeks ago


    Lucknow, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Roles and Responsibilities Manage training programs for new hires, including onboarding, process training, product training, and OJT. Develop and deliver engaging training content to enhance team performance. Collaborate with stakeholders to identify learning needs and develop targeted solutions. Conduct regular assessments to evaluate trainee progress and...

  • Training Team Lead

    7 days ago


    Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesManage training programs for new hires, including onboarding, process training, product training, and OJT.Develop and deliver engaging training content to enhance team performance.Collaborate with stakeholders to identify learning needs and develop targeted solutions.Conduct regular assessments to evaluate trainee progress and...

  • Paralegal Trainee

    1 week ago


    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    Vacancy for Para Legal Trainees for a reputed Law consulting firm based at Indira Nagar Lucknow. Qualification Graduation, Education background in Law will be given preference. Job description To assist the lawyers with legal tasks like research, document preparation, and administrative work. Conduct research using legal databases, statutes, case law,...

  • Team Member Trainee

    1 week ago


    Lucknow, India TCT Bakers Full time

    re you ready to bring your skills, creativity, and energy to a place where ideas come to life? Were searching for [Job Title] to join our team of visionaries, problem-solvers, and changemakers! What Youll Do: Transform challenges into opportunities with your expertise Collaborate with a team that supports and uplifts each other Create meaningful impact...

  • Team Member Trainee

    4 days ago


    Lucknow, India TCT Bakers Full time

    re you ready to bring your skills, creativity, and energy to a place where ideas come to life? Were searching for (Job Title) to join our team of visionaries, problem-solvers, and changemakers! What Youll Do: Transform challenges into opportunities with your expertise Collaborate with a team that supports and uplifts each other Create meaningful impact...