Process Associate – Underwriting

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teams*implementdata, technology, and AItocreate tomorrow, today.Get to know us onLinkedIn,X,YouTube, andFacebook.*

Inviting applications for the role of Process Associate – Underwriting / Broker Technical Support Specialist

Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require to the processing with expected accuracy and within the expected timelines as per the business requirement.

Responsibilities

•    Transaction processing for Broker support team (Wholesale ops)

•    Monitor and attend to requests via service platforms that require action in a timely manner

•    Responsible to comprehend, good customer service attitude to clearly articulate the resolution.

•    Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis.

•    Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

•    Operational support with multiple activities for client service teams

•    Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests

Qualifications we seek in you

Minimum Qualifications

•    Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written

•    Should understand Basics of Insurance (if experienced)

•    Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.

•    Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)

•    Proficient in English language- both written (Email writing) and verbal

•    A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience 

•    Candidate having Broker (US P&C insurance) experience would be an asset

•    A strong attention to detail; analytical skills and the ability to multi-task are important

•    Ability to work collaboratively as a key member of a team and independently with minimum supervision

•    Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.