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Desktop Engineer

4 months ago

Bengaluru, India Sampoorna Consultants Pvt. Ltd Full time

Responsibilities :

- Engineer MECM (SCCM) and Intune components and services such as Operating System Deployment Task Sequences, Autopilot, Software Updates, Software Deployments, Collections, Compliance Baselines, and Software Package & Applications, Proactive Remediations, Configuration Items, Conditional Access Polices, and BitLocker Encryption

- Provide engineering services for desktop Privilege Management to allow or deny listing of executables and applications with products such as Ivanti, Intune Privilege Management, and Windows Defender

- Maintain print engineering applications such as HP Advance, Webjet Admin, Ysoft, and LRS Personal Print Manager

- Collaborate with engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiencies, and enhance the overall user experience

- Manage and maintain systems and processes that enable management & security on the endpoint such as Group Policy and Configuration Profiles

- Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests from internal customers, working with vendors when needed to resolve complex technical issues

- Monitor and enhance packaging, software and patching deployment schedules as needed

- Review delivery and uptime metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside

- Create and maintain documentation, including roadmaps, architecture, operational procedures, knowledge articles, user reference guides, and project plans

- Perform system and network system health checks and validations

- Create test plans and cases for new applications and tool offerings


- Routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed.

- Interpret requirements and leverage standards to develop detailed solutions.

- Contribute to engineering process.

Qualifications :

- Minimum three years of recent experience with and strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Desktop operating systems

- Possess knowledge of Intune, MECM (SCCM), Windows Desktop Operating Systems (Win10/11), Mac OS and Linux, Hybrid Join, and Co-management


- Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and Zscaler.


- Microsoft Bitlocker, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy, QlikView/PowerBI, and SQL


- Virtualization skills (App-V/UPM/AppSense/VMWare) are a plus

- Strong script authoring and editing skills in PowerShell and or BASH.

- Working knowledge of Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and QlikView

- Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down complex deliverables and tasks into multiple pieces.

- Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption.

- Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority


- Must be able to prioritize, delegate and foster the development teams to lead/support an environment driven by customer service and teamwork


- Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously


- Ability to participate in resource planning processes based on defined organizational plans

- Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problem.

(ref:hirist.tech)