Desktop Support Engineer

7 days ago


Bengaluru, Karnataka, India Microland Full time

Job Summary:

Microland is seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support to our organization's IT systems to ensure high uptime and efficient operation.

Key Responsibilities:

  • Provide technical support to end-users for desktop computers and other endpoint devices.
  • Install, configure, and troubleshoot Windows Operating Systems, including Windows XP, Windows 7, Windows 10, and Windows 11.
  • Install and configure client applications, including desktop applications and software.
  • Perform system changes in accordance with organizational policies.
  • Conduct remote desktop troubleshooting to resolve end-user issues.
  • Maintain technical documentation in association with other functional departments.
  • Support and perform activities related to periodic maintenance, hardware, software, and network queries.
  • Update support tickets with progress and set up and test desktop computer peripherals.
  • Deploy gold images on multiple desktops using standard operating procedures.
  • Install and configure client applications independently.
  • Support and perform activities related to Exchange and Mobility Clients, Printer management, Backup and Recovery, Audio, Video support, End Point Security/Patch Management, and Hardware and Networking.

Requirements:

  • Any Graduate degree.
  • Microsoft 365 Certified: Modern Desktop Administrator Associate certification is mandatory.
  • Strong understanding of Windows Operating Systems, desktop applications, and how they work.
  • Ability to install and troubleshoot different versions of Windows OS independently.
  • Understanding of domain setup and ability to add/remove computers to domain, update Group policies, carry out Disk management, Disk Encryption, Wireless configuration, check utilization and availability, and ability to perform start-up and shut-down services by following SOP.
  • Ability to install and configure client applications independently.

Working at Microland:

Microland is a leading IT services company that provides innovative solutions to its clients. As a Desktop Support Engineer at Microland, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.


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