Desktop Support Engineer
7 days ago
Job Summary:
Microland is seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support to our organization's IT systems to ensure high uptime and efficient operation.
Key Responsibilities:
- Provide technical support to end-users for desktop computers and other endpoint devices.
- Install, configure, and troubleshoot Windows Operating Systems, including Windows XP, Windows 7, Windows 10, and Windows 11.
- Install and configure client applications, including desktop applications and software.
- Perform system changes in accordance with organizational policies.
- Conduct remote desktop troubleshooting to resolve end-user issues.
- Maintain technical documentation in association with other functional departments.
- Support and perform activities related to periodic maintenance, hardware, software, and network queries.
- Update support tickets with progress and set up and test desktop computer peripherals.
- Deploy gold images on multiple desktops using standard operating procedures.
- Install and configure client applications independently.
- Support and perform activities related to Exchange and Mobility Clients, Printer management, Backup and Recovery, Audio, Video support, End Point Security/Patch Management, and Hardware and Networking.
Requirements:
- Any Graduate degree.
- Microsoft 365 Certified: Modern Desktop Administrator Associate certification is mandatory.
- Strong understanding of Windows Operating Systems, desktop applications, and how they work.
- Ability to install and troubleshoot different versions of Windows OS independently.
- Understanding of domain setup and ability to add/remove computers to domain, update Group policies, carry out Disk management, Disk Encryption, Wireless configuration, check utilization and availability, and ability to perform start-up and shut-down services by following SOP.
- Ability to install and configure client applications independently.
Working at Microland:
Microland is a leading IT services company that provides innovative solutions to its clients. As a Desktop Support Engineer at Microland, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
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